My Quicken keeps crashing, and will not sync

Question

Not sure if the issues are related? Quicken has been rock solid for me for 16 years now. Recently (this month) I have had issues opening Quicken. When I try to shortcut to my taskbar, it will not open. When I open the file directly, it opens, but I have lost my most recent changes. I also see 1-2 old transactions from 9 years ago in my Bills list.

I thought I would try syncing and use Quicken Classic online, but it asks me to "upgrade" even though I already have the subscription.

The only other item I can think of is I recently had to replace my desktop computer. While I was doing the replacement I used Quicken on my Laptop. This worked fine. But I have not been able to get it stable on my new desktop yet. Any help/advise appreciated. Is there a support number I can call?

UKR · Answer

• To make sure that Quicken is allowed to update and save its configuration files please check if Windows Defender Controlled Folder Access feature Ransomware protection is enabled.

If it is, configure it to add Quicken as an "allowed app" without turning off Ransomware protection. Perform the last step in

https://community.quicken.com/discussion/7857675/faq-windows-defender-controlled-folder-access

• Have you recently enabled a VPN?

If so, this might be the problem. Try turning the VPN off, reboot with VPN disabled and see if that helps.

• Is there a corporate or otherwise external firewall getting in the way? Contact the IT people maintaining the firewall and ask for permission.

• If you're running Quicken and Windows under a VM, ensure that the VM does not block any incoming or outgoing IP ports.

• Does your Antivirus software allow Quicken to connect to the Internet?

Quicken needs to be able to establish outbound Internet connections for the program to work.

For example, in McAfee Firewall, one user states "By editing the Quicken Firewall entry Selecting Incoming and Outgoing, and changing it from "Default" to "Open to all devices" it now works without having to turn off the entire firewall!"

See https://www.quicken.com/support/configuring-firewalls

Check your firewall settings and ensure the following three entries are present, pointing to the Program Files folder that you actually installed Quicken in:

If necessary, contact the Antivirus / Firewall vendor's Support Center for assistance.

• In older Windows systems go to Windows Control Panel and select Internet Options (or in Internet Explorer, click on Tools / Internet options.)

Click the Advanced tab.

Scroll down the list to "Use TLS 1.x" and click to put checkmarks on all available choices even though some of them are no longer supported: "Use TLS 1.0, 1.1, 1.2 and 1.3 (if available)"

Turn off "Use SSL 3.0"

Click Apply. Reboot.

• If all else fails: Try rebooting your network router. When done reboot your PC

• Please let us know which of the above items solved your problem.

RalphC · Answer

IF your data file works on the laptop, this would point to a corrupt installation on the new desktop.  Uninstall and reinstall the Quicken program software.

NotACPA · Answer

There's a link to Q Support at the top of this page. Phone & Chat can be found there.