Accounts "update" but no new transactions download

System

This discussion was created from comments split from:

One step update has stopped working.

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MajorHavoc

Well, the last two days are a new way to error: The connections appeared to take place, no errors, and the status showed finished. Except accounts updated all showed 0 changes. No I know some will be zero, but our bank account, the credit card, and for sure Merrill Lynch brokerage accounts would have changes almost every day. But two days in a row with total zero changes — not possible.

Hey Quicken, what is actually happening here? Did many banks and credit cards disallow direct connections now? They all require Intuit connection methods? Or is this a Quicken decision?

Quicken Kristina

Hello @MajorHavoc,

Thank you for letting us know you're seeing this issue. To help troubleshoot, I checked on our end. No error messages/codes are showing.

I recommend that you start troubleshooting this issue by following the steps in this article on missing transactions/transactions not downloading:

https://www.quicken.com/support/im-missing-some-transactions-or-new-transactions-did-not-download-my-bank-quicken-mac/

Please let me know how it goes!

MajorHavoc

I will check that out. Thank you.

MajorHavoc

Hi Kristina,

Not applicable. These are transactions that should have downloaded from the last 5 days. Im not looking for transactions 90 days or older. Sort order is correct, they have not been moved to the wrong register, as this has worked fine for over a decade.

There was one register I was trying to refill as the change in the connection methods for E*Trade caused all transactions to disappear from my register. But that was a different issue.

Here I was expecting the transactions from the last 5 days to appear. I will wait a few days and try again and see if this corrects itself over time.

Thank you

Quicken Kristina

Hello @MajorHavoc,

I haven't seen a response in a while. Are you still seeing this issue?

Thank you!