Lost subscription. :(

Oliver2

I have an email proof from 10/18/2024. I had renewed early with <6 months on old license.

Quicken Classic Deluxe(US) Previous subscription: Deluxe 1-year subscription - auto-renews 4/13/2026 at $%renewal_price% 1-year subscription - expires 4/13/2026
Today I could not get the Quicken app for Win 11 to open my file unless I purchased a new subscription.

Quicken Classic Premier (US) 1-year subscription - auto-renews 5/21/2026 at $95.88 1-year subscription - expires 5/21/2026

There is nothing more frustrating than being a decade plus old Quicken user and having to navigate from buying the software to on-line purchase of a key to a now subscription only. Oh wait yes there is; not being able to get into your files and perform the daily Quicken financial downloads and reconciliation with my morning cup of coffee!

The frustration could be short term if Quicken customer support comes through with understanding of what happened and originates a solution where I'll not be losing a whole year's subscription or price. I write also as a person in the software trade to alert Quicken should there be more then just me encountering this issue.

Since the days of Microsoft "Manage Your Money" software ended; I have found switching to Quicken exceed my expectations every year getting better. Sure, it is not a CPA replacement for financial planning yet the "Lifetime Planner" found in Quicken utilizing all the data helps tremendously with a (weather) forecast into the future. In this day of fraud being able consolidate all accounts into one view is the best feature.

I purchase today as multiple attempts I tried failed to get past the activation check screen on the local client app. I'll gladly cancel todays purchase and use up the remaining previous months or take an extension of the unused portion onto the new subscription or get a refund for the unused months.

Thank you.

-Oliver

Quicken Anja

Hello @Oliver2,

Thank you for sharing the details of your experience — I can understand how frustrating that must have been.

Since this issue involves subscription status, purchase history, and a potential refund, we kindly ask that you contact Quicken Support directly. They have the necessary tools and access to investigate your account, verify your subscription history, and assist with any adjustments, extensions, or refunds as appropriate.

Unfortunately, we’re unable to handle subscription or billing-related issues through this channel, but Support will be happy to help you get this resolved.

You can reach Quicken Support here:
https://www.quicken.com/support/search-opt/

Thank you again for your patience and for being a long-time Quicken user!