TD Bank Direct Connect Issue

System
System Member admin
in Download, Add/Update Accounts (Mac)
This discussion was created from comments split from: TD Bank - can't update (May 2, 2025).

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  • LRuby
    LRuby Quicken Mac Subscription Member

    Im still having error as well trying to use direct connect »»> here is last info I have

    Is there anything new Quicken support can share??????

    If you are experiencing issues with TD Bank not allowing accounts to connect online using Direct Connect, it is important to confirm the connection method in Quicken. If the account is activated for Express Web Connect (EWC) or Quicken Connect, you should escalate to EWC Escalations. However, for accounts activated with Direct Connect, you must refer to the Online Banking Support for the financial institution (FI) as Quicken does not have access to the bank's servers necessary to determine why certain transactions are not presented in the OFX data transmission created and distributed by the bank or their service provider. Only the FI can create any escalation to their OFX team required to resolve missing data.

    Additionally, there has been an ongoing issue with TD Bank, which may affect the ability to connect. You can follow this alert for more information: TD Bank Online Banking Alert.

    can you do something on your end for me

    i am contacting you because we have tried to reauthorize several ways and times

    CLOSED 10/11/24 TD Bank Online Banking - FDP-350 / CC-501

    Quicken Kristina Quicken Windows Subscription Moderator mod

    July 22 edited October 19

    We are seeing a recent rise in FDP-350 errors in Quicken for Mac and CC-501 errors in Quicken for Windows when customers try to update their TD Bank Online Banking. The error details show that customers need to go through the authorization of their accounts once more, and they should be good to go. If the issue persists after reauthorizing the accounts, please contact Quicken Support for assistance.

    This has been escalated internally, though we do not have an ETA at this time.

    To be notified of updates as they become available, please click the bookmark ribbon located in the upper right. If you do not see the bookmark ribbon, please make sure that you are signed into the Quicken Community. 

    Thank you!

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