CIT Bank Not Updating Online Balance

ST
ST Member ✭✭✭
edited May 30 in Download, Add/Update Accounts (Mac)

Transactions are downloading but the balance is not correct.

Previous error to this was that could not add the CIT Bank account. That issue wes corrected and now the online balance is not coming across.

Anyone else having this issue?

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Answers

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @ST,

    Thank you for letting us know you're seeing this issue. To help troubleshoot, please provide more information. How is the online balance incorrect? For example, is it showing an outdated amount, or is it including pending transactions, etc.? When I check on our end, I can see you were getting FDP-103 (invalid credentials) errors, but were finally able to connect on the 27th of this month. Did this issue start on the 27th? If not, when did you first notice this issue with the online balance being wrong?

    I look forward to your response!

    Quicken Kristina

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  • ST
    ST Member ✭✭✭

    This is a new account.
    the balance shown on the CIT Bank web site includes a deposit that is in hold status per their rules to be available for use but it is included in the account balance.
    In Quicken after a OSU the balance is reflecting with the hold status deposit not included.
    Although the transaction for the deposit downloaded and the Quicken balance shows it included, the account “online”balance in Quicken does not include it.
    it appears that the “online” balance in Wuicken is reflecting the available balance at the FI and not the online balance.

  • ST
    ST Member ✭✭✭

    After a lengthy discussion with CIT Bank today, it is obvious that Quicken is picking up the "available" balance from CIT Bank instead of the "current" balance" which is what is causing the "onine" balance of the acocunt to not equal the true online balance of the account. The total of the downloaded transctions equals the CIT "online balance" but quicken is reporting the "available balance" instead of the account balance. This needs to be corrected!! Thank you for your attention to this!!

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