VSAC - Student Loan Provider no longer connecting - FDP-101

spyle

A student loan provider, VSAC, implemented multi-factor authentication with Okta a while ago. Ever since then I cannot add that account in Quicken. Here's the error message I receive:

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Care Code: FDP-101

Details:
CP_SCRIPT_ERROR
General error. Summary URL is unavailable for the given Xpath,, Kindly support the changed scenario.

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This discussion in Simplifi seems to describe the same issue, but no solution was given. Any suggestions?

https://community.simplifimoney.com/discussion/6302/student-loan-account-vsac-no-longer-connecting

Quicken Jasmine

Hello @spyle,

Thanks for reaching out.

I was able to confirm that you are also receiving this error code and message internally as well. Could you please provide me with the direct URL that you use to access these accounts online?

Let me know!

spyle

Thanks Jasmine,

The URL is: https://secureacctaccess.vsac.org/myvsac/

-Steve

Quicken Jasmine

Hello @spyle,

Thanks for providing the URL.

After further investigation, I have found that due to the nature of this error message and the fact that this message is appearing in the application and your logs, you will need to contact Quicken Support directly for further assistance, as an escalation is in order. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that I could not be of more assistance. Please let me know how it goes!