CC-502 Error When Connecting to Wal-Mart Prepaid MoneyCard

lloydison

This error is now persistent since 6/1/2025. I have:

Checked the Quicken Community for any alerts about Wal-Mart Prepaid MoneyCard outages. There are none posted.

I have tried refreshing my account per the following instructions (to no avail):
• Open the transaction register for your MoneyCard account
• Click the Gear Icon in the upper right
• Select "Update Now"
• Follow the on-screen instructions

Please advise.

Quicken Anja

Hello @lloydison,

Thanks for taking the time to explain what you are experiencing!

I checked your account on our end, and I’m seeing an internal error code of FDP-102 FI_TIMEOUT, which presents in Quicken as a CC-502 error. This typically means that Quicken is unable to establish a stable connection with the financial institution’s server—often due to maintenance or technical issues on the bank’s end.

Here’s our support article on CC-502 errors for your review.

It sounds like you have already tried the steps in the article. However, since they don’t resolve the issue, as stated at the bottom of the article, the next best step is to contact Quicken Support directly so our agents can review your log files and escalate the issue to the appropriate team if needed.

Hope this helps!