CC-502 Error When Connecting to Wal-Mart Prepaid MoneyCard

lloydison
lloydison Quicken Windows Subscription Member ✭✭
edited July 26 in Download, Add/Update Accounts (Windows)

This error is now persistent since 6/1/2025. I have:

Checked the Quicken Community for any alerts about Wal-Mart Prepaid MoneyCard outages. There are none posted.

I have tried refreshing my account per the following instructions (to no avail):
• Open the transaction register for your MoneyCard account
• Click the Gear Icon in the upper right
• Select "Update Now"
• Follow the on-screen instructions

Please advise.

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Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @lloydison,

    Thanks for taking the time to explain what you are experiencing!

    I checked your account on our end, and I’m seeing an internal error code of FDP-102 FI_TIMEOUT, which presents in Quicken as a CC-502 error. This typically means that Quicken is unable to establish a stable connection with the financial institution’s server—often due to maintenance or technical issues on the bank’s end.

    Here’s our support article on CC-502 errors for your review.

    It sounds like you have already tried the steps in the article. However, since they don’t resolve the issue, as stated at the bottom of the article, the next best step is to contact Quicken Support directly so our agents can review your log files and escalate the issue to the appropriate team if needed.

    Hope this helps!

    -Quicken Anja
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  • lloydison
    lloydison Quicken Windows Subscription Member ✭✭

    Error continues to persist. Quicken now states that the website they provided to Quicken is not working or it was changed. It's not clear if they are both communicating on this issue since they do not have an ETA to resolve. Please advise.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭

    Hello @lloydison,

    Thanks for reaching back out to update us. I am sorry to hear that you are still experiencing this issue. Please refer to @Quicken Anja's previous response for detailed instructions on how to contact Quicken Support directly.

    Let us know how it goes!

    -Quicken Jasmine

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  • lloydison
    lloydison Quicken Windows Subscription Member ✭✭

    Hi - I did contact Quicken support directly and they did not have any answer for me per my previous post. It's unclear if they have reported this issue to Walmart and if/when this issue will be addressed.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭
    https://community.quicken.com/discussion/comment/20495042#Comment_20495042

    Thanks for letting us know.

    Upon further review, I am unable to locate the ticket for your interaction with Quicken Support regarding this issue. Would you mind providing me with the ticket number that would have been given to you during your contact with Quicken Support?

    Let me know!

    -Quicken Jasmine

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  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭
    https://community.quicken.com/discussion/comment/20495042#Comment_20495042

    Just checking in!

    -Quicken Jasmine

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  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭

    Hello @lloydison,

    Just wanted to check in once more before this issue is closed due to low activity!

    -Quicken Jasmine

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This discussion has been closed.

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