nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

ONGOING TD Bank Issues (Ticket #11249819) – Not Resolved (6/7/25)

Wighty44

Although a post by Quicken Anja noted this TD Bank issue was resolved it remains an issue for me as of 6/7/25.

Prior to this issue surfacing in August 2024 (as I recall) my weekly TD Bank account downloads were flawless. But whatever caused this problem stopped the download process and I had no choice but to print a copy of my account transactions and manually enter them into Quicken.

I received the email on 6/5/25 that the issue was resolved and today I attempted to download my account transactions. Sadly that did not occur. The process appeared to log on to my TD Bank account but quickly showed a green circle and completed without any error message. However the 6 new transactions were not in my Quicken account. I deactivated the Direct Connect online service and went through the steps to reestablish it. The process was completed without any errors. Nonetheless the 6 new transactions never were copied to Quicken using the update now process…

Find more posts tagged with

Online Banking

Windows

One Step Update

Comments

Quicken Anja

Hello @Wighty44,

Thanks for reaching out to tell us about this issue!

To better assist you, could you please provide the following details?

Where is your Quicken data file stored? Is it on your local hard drive (C: Drive) or a cloud-based/external drive (e.g.: OneDrive, DropBox, USB, etc.)?
Are you using a VPN while updating your accounts? If so, does disabling it make any difference?
Do you have any antivirus or malware protection software running that may be interfering with Quicken? If so, have you tried temporarily disabling it to see if the issue persists?
Were there any significant changes to your system or software before the issue began (updates, new installations, etc.)?

To start with, please review and follow the guidance found in this support article.

Thank you!

Wighty44

Thank you for your prompt reply - answers to your questions:

Quicken program & data file are kept on the C: drive.
I do not use a VPN
I have always used Avast Premium Security A/V software and have had no issues with it while using Quicken or any other software on my PC
My PC has not had any significant changes other that routine program updates to Quicken, my browser, and the WIN 11 operating system. Other than Quicken I do not allow automatic updates with first doing some research related to potential issues and unless the update provides something I need. Nonetheless, my PC environment was static at the time this TD Bank issue first appeared. My account direct connect downloads worked perfectly. I was quite surprised when they stopped working.

When I try to update my TD bank account the process appears to function properly - no errors/ The update summary shows the information I've attached in the two JPG files. Note that the Online Balance information in inaccurate….

mitch101

not related to VPN, antivirus, or system updates. It’s just Quicken still unable to connect to TD Bank and correctly post transactions. This has been going on for ten months now, starting back in August 2024. Reactivating TD Bank in Quicken jump starts the download, but it still messes up transactions.

Wighty44

https://community.quicken.com/discussion/comment/20494089#Comment_20494089

Yes it has been quite some time that this problem persists, which why I was surprised to get an email saying it had been resolved - oops, not really (at least for me). And yes, it's not related to VPN, antivirus, or system updates (at least on my side of the internet).

AMarWeber

I am having the same problem - I have way too many transactions to manually enter - the last time I was able to successfully download from TD was in April 2025. This is getting ridiculous, and definitely is not resolved yet.

Gary R

I having the same issues—-I now have to log on to TD and enter the transactions manually.

I've performed all steps recommended above——-still same issue

Quicken Anja

Hello All,

Thank you for taking the time to report this issue, though we apologize that you are experiencing this.

First, please make sure that you have the latest version of Quicken installed—Help > Check for updates.

We will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation.

It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience in the meantime! Thank you.
(CBT-717/CTP-13497)

Gary R

Still not resolved!

Quicken Anja

https://community.quicken.com/discussion/comment/20495710#Comment_20495710

Thanks for following up!

The ticket for this issue is still open and actively being worked on. Unfortunately, there’s no ETA available at this time

Thank you!
(CBT-717/CTP-13497)

qckninbroken

[Removed - Rant]

Gary Wnorowski

I have had this same issue related to direct connect with TD bank for some time. Are there any updates on a resolution?

Wighty44

This problem is over 1 year old. [Removed - Speculation]

SNSAVMNOR

I also have issues with my TD Bank account reconciliation process. This started a few weeks ago. My Quicken account balance is not matching with my TD account Balance even when I substract the pending transactions amount from the account Balance. The pending transactions download properly. But the account balances are different. If I reconcile the Quicken account, it will ask to adjust the ending balance to match with TD. If I accept, the balances will match. But, during the next reconcile process, the amounts are still different but never for the same amount. I wonder what happened. I compared all 2025 transcations in Quicken VS TD and everything is accurate. Very upseting.

Quicken Anja

Hello All,

Thank you for continuing to share your experiences and feedback with us. We understand how disruptive this ongoing TD Bank issue has been.

At this time, the ticket for this issue is still open and actively being worked on by our teams. Unfortunately, there is no ETA available for a resolution yet.

We apologize for the inconvenience and appreciate your patience while our teams continue investigating.

Thank you!
(CBT-717/CTP-13497)

Quicken Janean

Hi All, if you are still experiencing this issue, can you please navigate to Help > Report a problem within your Quicken program and submit a new problem report with log files and screenshots attached in order to contribute to the investigation.

Thanks!