ONGOING TD Bank Issues (Ticket #11249819) – Not Resolved (6/7/25)

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Quicken Windows Subscription Member ✭✭
edited June 7 in Errors and Troubleshooting (Windows)

Although a post by Quicken Anja noted this TD Bank issue was resolved it remains an issue for me as of 6/7/25.

Prior to this issue surfacing in August 2024 (as I recall) my weekly TD Bank account downloads were flawless. But whatever caused this problem stopped the download process and I had no choice but to print a copy of my account transactions and manually enter them into Quicken.

I received the email on 6/5/25 that the issue was resolved and today I attempted to download my account transactions. Sadly that did not occur. The process appeared to log on to my TD Bank account but quickly showed a green circle and completed without any error message. However the 6 new transactions were not in my Quicken account. I deactivated the Direct Connect online service and went through the steps to reestablish it. The process was completed without any errors. Nonetheless the 6 new transactions never were copied to Quicken using the update now process…

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Comments

  • Moderator mod

    Hello @Wighty44,

    Thanks for reaching out to tell us about this issue!

    To better assist you, could you please provide the following details?

    • Where is your Quicken data file stored? Is it on your local hard drive (C: Drive) or a cloud-based/external drive (e.g.: OneDrive, DropBox, USB, etc.)?
    • Are you using a VPN while updating your accounts? If so, does disabling it make any difference?
    • Do you have any antivirus or malware protection software running that may be interfering with Quicken? If so, have you tried temporarily disabling it to see if the issue persists?
    • Were there any significant changes to your system or software before the issue began (updates, new installations, etc.)?

    To start with, please review and follow the guidance found in this support article.

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Quicken Windows Subscription Member ✭✭

    Thank you for your prompt reply - answers to your questions:

    1. Quicken program & data file are kept on the C: drive.
    2. I do not use a VPN
    3. I have always used Avast Premium Security A/V software and have had no issues with it while using Quicken or any other software on my PC
    4. My PC has not had any significant changes other that routine program updates to Quicken, my browser, and the WIN 11 operating system. Other than Quicken I do not allow automatic updates with first doing some research related to potential issues and unless the update provides something I need. Nonetheless, my PC environment was static at the time this TD Bank issue first appeared. My account direct connect downloads worked perfectly. I was quite surprised when they stopped working.

    When I try to update my TD bank account the process appears to function properly - no errors/ The update summary shows the information I've attached in the two JPG files. Note that the Online Balance information in inaccurate….

    TDB Update _1.jpg TDB Update _2.jpg
  • Quicken Windows Subscription Member ✭✭

    not related to VPN, antivirus, or system updates. It’s just Quicken still unable to connect to TD Bank and correctly post transactions. This has been going on for ten months now, starting back in August 2024. Reactivating TD Bank in Quicken jump starts the download, but it still messes up transactions.

  • Quicken Windows Subscription Member ✭✭
    https://community.quicken.com/discussion/comment/20494089#Comment_20494089

    Yes it has been quite some time that this problem persists, which why I was surprised to get an email saying it had been resolved - oops, not really (at least for me). And yes, it's not related to VPN, antivirus, or system updates (at least on my side of the internet).

  • Quicken Windows Subscription Member
    edited June 10

    I am having the same problem - I have way too many transactions to manually enter - the last time I was able to successfully download from TD was in April 2025. This is getting ridiculous, and definitely is not resolved yet.

  • Quicken Windows Subscription Member ✭✭✭✭

    I having the same issues—-I now have to log on to TD and enter the transactions manually.

    I've performed all steps recommended above——-still same issue

  • Moderator mod
    edited June 21

    Hello All,

    Thank you for taking the time to report this issue, though we apologize that you are experiencing this.

    First, please make sure that you have the latest version of Quicken installed—Help > Check for updates.

    We will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation.

    image.png

    It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

    While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    We apologize for any inconvenience in the meantime! Thank you.
    (CBT-717/CTP-13497)

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Quicken Windows Subscription Member ✭✭✭✭

    Still not resolved!

  • Moderator mod
    https://community.quicken.com/discussion/comment/20495710#Comment_20495710

    Thanks for following up!

    The ticket for this issue is still open and actively being worked on. Unfortunately, there’s no ETA available at this time

    Thank you!
    (CBT-717/CTP-13497)

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Member
    edited June 26

    [Removed - Rant]

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