Paid Yet Did Not Work

n0tconnected

You'd think someone who actually writes web copy could have included with the "Expired" header that one needed only to be logged and then log in to get back to work with our low-budget version of Quicken for Mac. It didn't. It was paid, BTW three days before and the paid email from, "The Quicken Team" could also have said that.
When I called and got a wise guy who claimed his name was "Dale" he almost haughtily said we have to close the program, log out and then log in. "Don't you know you cannot leave it open,?" he said admonishingly. I don't use it, our family bookkeeper does. So I did log out but my password from May 2024 did not work. Instead of telling me , "After XX months you may have to reset your password," he assumed ours was filled out by me incorrectly. "Do you know [name of encrypted PW manager we use]" I asked to explain how I could not have mistyped the PW. Dale's retort was a question. If there is a Darwin Award for CSRs I am nominating him.

Quicken Anja

Hello @n0tconnected,

Thanks for sharing your experience—I’m sorry to hear how frustrating that was, and we appreciate your feedback.

Logging out and back in after closing Quicken is sometimes necessary to refresh the subscription status.

Regarding your support experience, I’m sorry it didn’t meet expectations. Your feedback is important and has been noted. Were you by chance provided with a ticket number? This will help us pull the interaction for further review and pass it along to the appropriate team.

Thank you!