Planning Tab Wiping/Deleting After One Step Update

YPestis8857
YPestis8857 Quicken Windows Subscription Member ✭✭
edited August 16 in Errors and Troubleshooting (Windows)

My entire planning tab (budgets, lifetime planner, savings goals) has been inadvertently wiping/deleting after I do a one-step update on my accounts. Anybody else having this same error?

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Comments

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @YPestis8857,

    Thank you for letting us know you're encountering this issue. To clarify, is the information completely gone (unless you recover it by restoring a backup)? If not, then what brings the information back? When did you first notice this behavior? Was there anything that happened around the same time, such as a program/computer update or an unexpected program/computer shutdown? Do you sync with the cloud during One Step Update? You can check this on the One Step Update Settings screen.

    Screenshot 2025-06-29 at 4.52.24 PM.png

    I look forward to your reply!

    Quicken Kristina

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @YPestis8857,

    I haven't seen a response from you. Do you still require assistance?

    Thank you!

    Quicken Kristina

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