Memorized Payee List or Ctrl-T crashes my Quicken - Not a Problem until R-63

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Rick_S
Rick_S Quicken Windows Subscription Member
edited June 30 in Errors and Troubleshooting (Windows)

I am running Quicken Deluxe Classic for Windows with latest version R-63-21. Whenever I click on Memorized Payee List or hit Ctrl-T, Quicken aborts immediately and I get a window to report the error. I decided to roll my program back to R-62-14 and had no problem opening the list and working with it. I have updated back to R-63-21 and have the same problem again.

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Rick_S,

    Thank you for letting us know you're encountering this issue. I tried to replicate it, but I do not encounter the same problem when opening the Memorized Payee List.

    To troubleshoot this, please try restarting your computer, if you haven't already done so. If the issue persists, then please try reinstalling the most recent update patch. You can find the instructions and the patch in this article:

    https://www.quicken.com/support/reinstalling-and-patching-your-quicken-subscription-version-after-your-membership-has/#section-windows-3

    Please let me know how it goes!

    Quicken Kristina

    Make sure to sign up for the email digest to see a round up of your top posts.

  • recursor1
    recursor1 Quicken Windows Subscription Member ✭✭

    I recommend trying one of two things: clearing your entire memorized payee list, or reinstalling quicken. One of them will fix this.

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭
    https://community.quicken.com/discussion/comment/20497397#Comment_20497397

    To clear and rebuild your entire Memorized Payee List please do this:
    After creating a backup of your Quicken data file …
    To rebuild the Memorized Payee List from existing transactions, click Tools, hold down Shift and CTRL, then click Memorized Payee List.

  • recursor1
    recursor1 Quicken Windows Subscription Member ✭✭
    edited July 3
    https://community.quicken.com/discussion/comment/20497727#Comment_20497727

    I just tried it on mine, and it only gives me like 68. I have way more. So it must not add all of them. Just some of the recent ones.

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    No more crashes after rebuild?
    I wouldn't worry about the rest of them, if there are any missing. Next time you enter a new register transaction from the data entry line, selecting the payee name should give you a popup selection list consisting of both MPL entries and prior register entries. Saving the transaction should add to the MPL.

    Please make sure that the new option "Auto-delete" in the MPL is turned on and set to something like 24 months, to keep the MPL from turning into a landfill, full of unused entries.

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