Simplii bank Canada-CC-885 error

KeithColson · August 2

For the last two days I get an error when trying to import a qfx file of transactions into Quicken Classic (Mac). It says 'Quicken is unable to update this account because WebConnect support for your financial institution has been either temporarily, or permanently disabled (CC-885)'. Any idea on how to fix this? Other banks data is still being imported fine. Is this a bank problem or a Quicken problem?

Quicken Anja · August 2

Hello @KeithColson ,

Thanks for reaching out!

CC-885 error usually means that the bank has either temporarily or permanently disabled their Online Connected Services support for Quicken—sometimes due to internal changes or even a merger.

In some cases, the interruption is only temporary, so we recommend waiting about 24 hours and trying again. If you’re still getting the same error after that, please contact Quicken Support directly so our support agents can collect and review your log files to look further into this and escalate if necessary.

Here’s a link to more info for this error:

https://www.quicken.com/support/error-when-using-online-services-cc-885/

Hope this helps!

coryweppler · August 2

I have the same issue with Simplii and it has not been working for over a week. I keep checking back each day but still the same error message (all other banks work just not Simplii). I too am on Quicken Classic Mac.

Quicken Kristina · August 2

Hello @coryweppler,

Thank you for letting us know that you're seeing this issue also. Since you mentioned it's been going on for over 24 hours, I suggest that you reach out to Quicken Support directly for further assistance, since they have access to tools we can't access on the Community and they're able to escalate the issue as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that I could not be of more assistance!

GSR · August 4

Having the same issue (CC-885 error) i.e. Downloaded Simplii Financial QFX files cannot be imported. This is affecting bank account and credit card transactions. Import of QFX files from CIBC (owner of Simplii Financial) works fine.

Format of previously imported Simplii QFX files look identical to current downloaded files that are giving the error so I don't think the issue is with file format.

Will try reaching out to Quicken Support.

Quicken Jasmine · August 4

https://community.quicken.com/discussion/comment/20502136#Comment_20502136

Thank you for joining this thread to share that you are also experiencing this issue. Please let us know how it goes with Quicken Support!

DeepBlue · August 5

I have the same problem with Simplii bank Canada and it's been 2 weeks.

KeithColson · August 6

Thanks all-I'll reach out to Quicken support when I get a chance. If you get a resolution let us know what it is

Quicken Anja · August 6

Hello All,

Thank you for taking the time to report this issue.

We will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation.

It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience in the meantime! Thank you.
(CBT-756/CTP-14059)

GSR · August 6

Thanks 'Quicken Anja' for following up. I submitted a problem report with the various log attachments and a sanitized file.

Quicken Anja · August 6

https://community.quicken.com/discussion/comment/20502506#Comment_20502506

Thanks for submitting the report—I’ve attached your files to the ticket!

coryweppler · August 7

I spoke to customer service today and was told that Web Connect is not possible for Canadian banks and that I must use Quicken Connect. Clearly that is not true since all of my other Canadian financial institutions continue to support Web Connect. (Quicken connect is not a good option as it requires you to enter your credentials into the quicken aggregation service and the Quicken Connect aggregation service is only updated once per day, so you cannot update immediately.). Very disappointed and not sure what other options exist (is anyone having success fixing this problem??). Thanks

KeithColson · August 8

I've submitted my report using the Help tab in Quicken. @coryweppler that's a very disappointing answer as it's clearly not accurate-all my other ones come in on Web Connect and Simplii has worked for 20 years (even when it was PC Financial) I only use Web Connect since putting my credentials in doesn't feel safe and violates the bank T's and C's and will affect any fraud reimbursement. I hope this doesn't start to happen with other Canadian bank accounts. Manually entering would be a big pain

Quicken Anja · August 8

Hello @coryweppler,

Thank you for sharing your experience. We’ll be pulling the support interaction you had for further review and will provide coaching to the agent if necessary.

@KeithColson—thanks for submitting your report. We’ll get your files attached to the existing ticket.

For everyone following this thread, the ticket is still open and actively being worked on, though we don’t have an ETA at this time.

Thank you for your patience!

coryweppler · August 9

I spoke to Simplii and they acknowledged that this is a known problem. They did not give clarity on whether this was an issue on Quicken side or Simplii side, but did indicate that it is being worked on. They had no information on a estimated resolution time. I agree with @KeithColson that quicken connect and entering credentials is not what I would consider safe - so I will be entering the transactions manually for now - indeed a pain.

DeepBlue · August 14

Still not fixed as of today.

Turtlelady · August 15

I contacted Quicken about this weeks ago, they never got back to me and Simplii financial said to me they had no idea about this. Said would get back to me did not. Getting pretty frustrated.

Quicken Anja · August 15

Hi @Turtlelady,

Thanks for chiming in and sharing your experience—I understand how frustrating that can be.

I can go ahead and add your details to the ticket. Please refer to my earlier response in this thread for instructions on submitting your log files.

https://community.quicken.com/discussion/comment/20502465#Comment_20502465

Once you’ve submitted them, I’ll attach them to the ticket so our team has everything needed to review and escalate the issue.

Please let us know once you’ve submitted the files! Thank you.

KeithColson · August 18

I'm also still having the issue. With the tickets and calls logged I hope it's actually being worked on.

MrBill2000 · August 20

There are a number of tickets opened on this problem.

The last Quicken agent I spoke with said the download agreement between Simplii and Quicken has lapsed. To me this makes sense since the files are essentially identical and I tried re-importing a previous qfx file and got the same error.

Simplii says the 'Back Office' is working on the problem, but I can't talk to them. Are they going to renew the agreement? I have my doubts when the problem has been known for 3 weeks and should be pretty easy to rectify. The temporary solution? Copy transactions from the monthly statement into Quicken-wow return to manual.

After over 25 years with PC and Simplii, I may have to go through the pain and switch to a 'real' bank.

Turtlelady · August 21

I cannot believe we haven't heard anything back I'm been with Simplii/Presidents Choice a long time but this isn't a great way to treat their customers.

RonRae · August 22

I have had the same problem since the beginning of August. I have now been using the account update feature that you will find under the Accounts drop down. I registered my Simplii accounts and I have been successful in getting my downloads this way. It is a bit more cumbersome than downloading the files because of the authentication process but it works. I can initiate it by clicking on the icon with the circular arrows at top left. There is also a time delay before I can do another update. I hope that Simplii solves the problem and we can use the old method moving forward.

WeddingChic · August 22

I was on the phone with Simplii just now about this ongoing issue and was told that the problem lies with the newest version of Quicken (R54.17) that it doesn't work wit Simplii - but the previous version R53.26 does work. ?? I haven't contacted Quicken by phone about this. When I look at my "version" code it is "Version 8.2.1 (Build 802.57282.100)" so these version numbers don't make sense to me

VERY frustrating situation! I've been with both Simplii & Quicken for years and really don't want to have to change banks or change my accounting system. 😕

Quicken Anja · August 22

Hello All,

Thank you all for continuing to share your experiences.

The ticket regarding the CC-885 issue with Simplii Bank is still open and actively being worked on. At this time, there is no ETA for resolution, but all submitted problem reports and log files have been attached to the ticket for review and escalation.

@WeddingChic – I wanted to clarify regarding the version numbers that were mentioned to you. Those version numbers are for Quicken for Windows, which is why they don’t align with what you're seeing in your Quicken for Mac installation.

We truly appreciate everyone’s patience while this is being addressed! Thank you.

melbrookman · September 5

Good morning - I had no issues with Simplii in August when these other users were troubleshooting, but got the CC-885 error last night (Sept 4.) We have an old macBook that no longer has room to update so have changed nothing since my last import a few days ago. The file downloads from Simplii with no issues, but will not import into Quicken, making me think this is a Quicken problem. Like the other users on here, I too have been using both products together for a very long time.

Quicken Anja · September 5

Hi @melbrookman,

Thank you for adding your experience. I know it’s frustrating, especially since things were working fine for you until just recently.

I want to confirm that this issue with Simplii and the CC-885 error is already under investigation, and your details have been noted. While there isn’t an ETA yet, all problem reports submitted are being attached to the open ticket so our teams have the full scope of impact.

If you haven’t already, please also go to Help > Report a problem in Quicken and submit your log files (and a sanitized file, if possible), as that information is very helpful to our teams.

We appreciate your patience while this is being worked on!

Turtlelady · September 12

So what is happening is anyone working on this?

Quicken Kristina · September 12

Hello @Turtlelady,

Thank you for reaching out. Yes, this issue has been reported for further investigation and resolution. If you would like to contribute to the investigation, please navigate to Help>Report a Problem and send a problem report with log files attached.

Thank you!

(CBT-756/CTP-14059)

melbrookman · September 19

Is there an update on this? This is still not fixed, I just tried again this morning

Quicken Anja · September 19

Hello @melbrookman,

I understand how frustrating it is to still be running into this issue. At this time, there’s no update or ETA available, but I can confirm the ticket for the Simplii CC-885 error is still open and actively being worked on by our teams.

Thank you for your continued patience!

melbrookman · September 26

another week, this is still not fixed. downloading fine from Simplii, not importing into Quicken

Simplii bank Canada-CC-885 error

Comments

Categories