Janus Henderson - OL-290

System

This discussion was created from comments split from: Janus Henderson accounts not updating.

nitch

I'm getting a similar error OL-290-A. I have the latest version of quicken for Windows 11. My problem has begun on July 30, 2025.

To re-emphasize, this error message applies to Janus Henderson Investments.

I think I'll just let it play out. I'm confident it will eventually resolve itself.

Nitch

Quicken Anja

Hello @nitch,

Thanks for reaching out! I’ve moved your post to its own thread in the appropriate Windows category since the one you originally commented on was Mac-related.

When you get a chance, could you please provide a screenshot of the OL-290-A error message you're receiving? That’ll help us take a closer look and better understand what might be going on.

If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

Thank you!

nitch

Above error message applies to Janus Henderson

Again, my problem began July 30th. Last attempt to update my account was August 4TH.

Thank you.

nitch

NOTE: My original post I said the error message was OL-290_A. It is actually OL-209-B.

Sorry.

iusdcm1

[Removed - Off Topic]

Quicken Kristina

Thank you for your reply,

To troubleshoot this issue, I recommend following these steps from our article on OL-209 errors:

Delete the files in your Temporary Internet Files folder in Windows

1. Click the Start button or Windows icon.
2. Click Control Panel. In Windows 10, the Control Panel is located in the Windows System folder.
3. Click Network and Internet (category view) and then click Internet Options.
4. Click the General tab, and then click Delete under the Browsing history.
5. Click Delete all, then click Yes to confirm that you want to delete this information.
6. Click OK.

Alternative steps to delete the temporary files in the system

1. Open the Run Command (Windows Key + R). 
2. Type in %TEMP%
3. Click on a single file and select them all by doing a Ctrl + A 
4. Delete all of the files there (Some files cannot be deleted, just click on skip or skip all).

Note: If the Temporary Internet Files folder contains a significant amount of content, this process may take several minutes to complete.

Please let me know how it goes!