I have a brokerage account that is double counting cash. How can I hide the cash line ?

donnarey

UBS — using Simplified method for IRAs

The cash is double counted as there is a line for Bank Deposit Account which has shares = to the cash amount. There is also a line for Cash separately.

How do I hide the Cash line so that it doesn't get double counted?

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Quicken Kristina

Hello @donnarey,

Thank you for letting us know you're seeing this issue. To help troubleshoot, please provide more information. When did you first notice this issue? Was it previously working correctly, or has it behaved this way ever since the account was connected? If you have multiple accounts with this financial institution, is this happening in all the accounts, or just one?

I look forward to your reply!

donnarey

This has been a problem forever - I just finally am trying to get it solved.

I have multiple accounts with UBS — only the 2 IRA ones exhibit this behavior.

I even created a brand new Quicken file to ensure that I was dealing with corruption as I have used the product for 15+ years and have had issues before with data corruption.

This new Quicken file I chose to use the Simplified method for the all UBS accounts except our checking account to help identify what the IRA balances never match.

In the IRA accounts I included the 2 lines in screen shorts

1 - there is a Bank Deposit Account with shares that = the cash

2 - there is a line for Cash

Both get added to the total value so the cash is double counted.

How do I hide the cash line?

If I change the shares in the Bank Deposit account to 0 - the balance in Quicken matches the UBS account - but then when I update/download it re-adds the shares — which is expected behavior.

Quicken Kristina

Thank you for your reply,

Due to the nature of this issue, I recommend that you contact Quicken Support directly for assistance, since they have access to tools that we can't access on the Community, and they can escalate the issue as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that I could not be of more assistance!