Qkn sync hangs up (processing data)

Qkn-stinks

Cloud sync OFTEN hangs up just spinning the circle on “processing data”. This has been happening sporadically but at least once every three months or so. Last time, I signed out and signed back in and that solved the problem. But not this time. I reset the cloud data. Of course, Quicken doesn’t tell you clearly that you resetting cloud data will cause you to lose all the data that you entered on your mobile since the last successful sync. Now I’m sitting and re-entering the lost data. [Removed - Rant] WHEN WILL QUICKEN FIX THIS [Removed - Language] PROBLEM FOR GOOD? I’m going to be out of town for a week and I’m not confident entering data on the mobile as I might encounter the same issue again. Is there a permanent fix for this (other than quit using Quicken)?

Quicken Jasmine

Hello @Qkn-stinks,

Thanks for taking the time to share the details of what’s happening.

I’d like to ask a few clarifying questions so we can get a better sense of what’s going on:

• Does the sync hang every time you attempt it now, or is it still intermittent?
• Are you syncing all accounts and data, or just selected accounts?
• When you reset the cloud, did you also try creating a new test data file to see if the issue happens there as well?
• Are you using any VPN, firewall, or security software that could be interrupting the sync process?

Let me know!