Hi everyone,
We know some of you have been running into issues with your Fidelity accounts in Quicken. Thanks for your patience while we work through these. Below is the latest update on what’s happening, what’s fixed, and what you can do in the meantime.
Fixed or Being Released
- Duplicate Transactions (Windows) –Some users saw up to two years of duplicate transactions after switching to EWC+.
- Bond Redemptions Showing as Cash –Bond sales were incorrectly downloading as cash deposits.
- $0 Account Balances (Windows) –Some Brokerage and IRA accounts temporarily showed zero balances.
- Cash Balance Doubled (Money Market Accounts) –Cash and Money Market securities both appeared, doubling balances.
- Incorrect CD Balances –CDs displayed correct totals but incorrect share/price details.
- Fidelity Price History for US Treasuries Doesn’t Update (CTP-14502) –Price history for U.S. Treasuries isn’t updating automatically.
- EWC+ Cash Balance Still Incorrect (CTP-14526) –Some customers continue to see incorrect cash balances.
- Duplicate Transactions (Windows & Mac) (CTP-14567) –Some users still see 60+ days of duplicates instead of the expected7–30.
- Status: Fixed; 7-30 days' worth of history should download.
- CoreMoney Market Fund Prompt Issues (CTP-15031)
- Fixed: FZDXX is a premium Money Market Fund from Fidelity. If you would like to track as a security, you'll need to add a buy transaction (under FZDXX) for the total cash balance in Quicken. That will make sure everything reconciles properly.
- Core Money Market Fund Prompt Issues (CTP-15030)
- Fixed: If you would like to track it as a security, you'll need to add a buy transaction (under SPAXX) for the total cash balance in Quicken. That will make sure everything reconciles properly.
- Fidelity Downloaded Transactions Not Matching Manual Entries (Mac)(CTP-15035) –Users report that downloaded transactions don’t match manually entered ones.
- Fidelity Cash Core Position FDRXX Not Represented Properly (CTP-14817)
- Delayed Updates (CTP-15323) –Some users report delays of 1–2 days in Fidelity updates compared to previous Direct Connect timing.
- Status: Normal delays of one day are expected. Updated information is typically available around 3:30 am PT.
- Fidelity NetBenefits Not Supporting Complete Investing (Ticket 11957850) –Still not available for NetBenefits.
- NetBenefits – Non-Public Traded Funds Share Price Updates Not Downloading (CTP-14996)
- Service Unavailable Message (CTP-14930)
- Fixed – If you see this error, please wait 2–4 hours and retry. If it continues, contact Fidelity.
- Foreign Dividends Downloading as Deposits (CTP-14945) –Dividends for foreign stocks download as deposits instead of dividend transactions.
- No Transactions for Fidelity HSA Accounts (Ticket 11999090) –HSA accounts are not downloading transactions.
- Core Money Market Fund Prompt Issues (CTP-15029) –Some prompts don’t show which accounts they apply to, or show invalid funds like FZDXX.
- NetBenefits – Reinvest Dividends (CTP-14859) –Dividend reinvestment issues reported in both Windows and Mac.
- NetBenefits Price History Rounding to 4 Decimal Places (CTP-14997)
- Status: Working as intended. This is Fidelity’s standard.
- Money Market Fund Redemptions Missing (CTP-15049) –Missing redemption transactions for multiple securities.
- Non-Public Fund Decimal Issues (CTP-14997) –Rounding differences for some funds.
- Status: Working as intended. This is Fidelity’s standard.
In Progress or Under Investigation
We’re continuing to work with Fidelity and our connectivity partners on the following issues. Fidelity Investments
- Incorrect Error in Fidelity, BofA, and Merrill Lynch – Doesn’t Prompt Migration (Ticket 11992337) –Some customers still see migration prompt errors or OL-297 messages.
- Status: Monitoring. These reports are tapering off as Direct Connect is fully phased out.
- Fidelity Transaction Sign Errors (CTP-14951) –Some dividends or sales are downloading with incorrect signs.
- Status: Fix in development.
- CDs Showing Two Decimals Instead of Three (CTP-16827) –Rounding differences cause small discrepancies between Fidelity and Quicken.
- Status: Under investigation; still gathering information to work towards a fix.
- EWC+Brokered CD Maturity Date Missing (CTP-15117)
- Status: Open and Ongoing. No ETA.
- Renaming rules not working with Fidelity linked cash accounts (CTP-14835)
- Status: Fix in development.
- ReinvestInterest for a Money Market Fund should be mapped to Interest (QMAC-30235)
- Status: Under Investigation.
- Fidelity FZDXX not handled correctly with the latest Quicken Classic on Mac version (CTP-16655)
- Status: Fix in development.
- Fidelity FDIC Core Position Sweep Downloading as Investments:Buy in QuickenMac (CTP-16433)
- Status: Under Investigation.
- Quicken Windows – Fidelity Investments – 401k contribution transactions downloading as Buy (CTP-16241)
- Status: Under Investigation.
- Quicken for Mac – Missing Fidelity Investments Ebill Information (CTP-16096)
- Status: Under Investigation.
- Fidelity money market fund redemption transactions missing from accounts (CTP-16241)
- Status: Under Investigation.
- Fidelity checking account – bill and income reminders tab does not always show (CTP-15800)
- Status: Under Investigation.
- International transactions missing information (CTP-15758)
- Status: Working with Fidelity to fix this.
- Fidelity Investments – Missing Transactions or Transactions not Downloading
- Status: Under Investigation. If you encounter this issue, please contact Quicken Support for assistance.
- Fidelity Mutual Fund Prices reflecting on the wrong day (CTP-15258)
- Status: Fix in development.
Other Known Issues.
These are less widespread but are still being monitored.
- Reauthorization Prompts After Migration –Often caused by duplicate or hidden accounts still connected under the old method.
- Workaround:
- Windows: Tools > Account List > Show hidden accounts and disconnect any old Fidelity connections.
- Mac: Accounts > Hide and Show Accounts to review for duplicates.
- Duplicate Securities (Mac) –Merge duplicate securities in your Security List to correct mismatches. We’re Continuing to Work Closely with Fidelity.
Tip: If your issue isn’t urgent, the easiest option is to stay connected to EWC+ and wait for the fixes. If you need immediate accuracy, the workarounds above can help in the meantime.
We’ll keep this thread updated as new fixes go live, so please bookmark this thread to be alerted to any updates. Thank you again for your patience. We truly appreciate it while we get everything working smoothly.
