UPDATED 10/28/25 Fidelity Updates

Quicken Janean

Hi everyone,

We know some of you have been running into issues with your Fidelity accounts in Quicken. Thanks for your patience while we work through these. Below is the latest update on what’s happening, what’s fixed, and what you can do in the meantime.

Fixed or Being Released

Good news! Several issues are already fixed or in the process of rolling out.

• Duplicate Transactions (Windows): Some customers saw up to two years of duplicate transactions after switching to EWC+.
  • Status: Fix included in the R64 release (rolling out now).
  • Workaround: You can delete duplicates manually. This only happens the first time you connect.
• Missing Transactions: Affected 401(k), Brokerage, and IRA accounts.
  • Status: Fix verified for Brokerage/IRA; 401(k) fix is done and in final testing.
  • Workaround: Usually temporary — balances correct themselves once pending money market positions settle.
• Bond Redemptions Showing as Cash: Bond sales were coming through as a cash deposit, leaving the bond in Quicken.
  • Status: Fix is live and being verified.
  • Workaround: You can delete the incorrect cash transaction and manually enter a “Bond Sold” transaction.
• $0 Account Balances (Windows): Some Brokerage and IRA accounts temporarily showed zero balances.
  • Status: Fix verified and complete.
  • Workaround: These balances usually update correctly once pending positions settle.

Fixes In Progress

We know these are frustrating, but our teams are actively working on them.

• Incorrect CD Balances: CDs show the right total, but the share/price details are wrong.
  • Status: Fix scheduled for next week.
  • Workaround: You can manually update the price in Portfolio view, but it will revert on the next download.
• Cash Balance Doubled (Money Market Accounts): Cash and Money Market security both show, doubling the total.
  • Status: Fix is in progress.
  • Workaround:
    • Option 1: Enter a “Shares Out” to remove the Money Market shares.
    • Option 2: Set the cash balance to zero and leave the Money Market shares in place.

Tip: If your issue isn’t urgent, the easiest option is to stay connected to EWC+ and wait for the fixes. If you need immediate accuracy, the workarounds above can help in the meantime.

We’ll keep this thread updated as new fixes go live, so please bookmark this thread to be alerted of any updates. Thank you again for your patience. We truly appreciate it while we get everything working smoothly.

Quicken Janean

ONGOING 9/5/25

This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

We apologize for any inconvenience and appreciate your patience.

Thank you!

Quicken Kristina

UPDATE 9/12/25

Below is the latest update on what’s happening, what’s fixed, and what you can do in the meantime.

Fixed or Being Released

Good news! Several issues are already fixed or in the process of rolling out.

• Duplicate Transactions (Windows): Some customers saw up to two years of duplicate transactions after switching to EWC+.
  • Status: Fixed.
• Missing Transactions: Affected 401(k), Brokerage, and IRA accounts.
  • Status: Fix verified for all but 401(k) accounts. 401(k) accounts are no longer missing transactions, but there is a mapping issue our teams are still working to resolve.
• Bond Redemptions Showing as Cash: Bond sales were coming through as a cash deposit, leaving the bond in Quicken.
  • Status: Fixed.
• $0 Account Balances (Windows): Some Brokerage and IRA accounts temporarily showed zero balances.
  • Status: Fixed.
• Cash Balance Doubled (Money Market Accounts): Cash and Money Market security both show, doubling the total.
• Status: Fixed.

We know these are frustrating, but our teams are actively working on them.

• Incorrect CD Balances: CDs show the right total, but the share/price details are wrong.
  • Status: Fix still in work.
  • Workaround: You can manually update the price in Portfolio view, but it will revert on the next download.

Thank you!

Quicken Kristina

UPDATE 9/15/25

Below is the latest update on what’s happening, what’s fixed, and what you can do in the meantime.

Fixed or Being Released

Good news! Several issues are already fixed or in the process of rolling out.

• Duplicate Transactions (Windows): Some customers saw up to two years of duplicate transactions after switching to EWC+.
  • Status: Fixed.
• Missing Transactions: Affected 401(k), Brokerage, and IRA accounts.
  • Status: Fix verified for all but 401(k) accounts. 401(k) accounts are no longer missing transactions, but there is a mapping issue our teams are still working to resolve.
• Bond Redemptions Showing as Cash: Bond sales were coming through as a cash deposit, leaving the bond in Quicken.
  • Status: Fixed.
• $0 Account Balances (Windows): Some Brokerage and IRA accounts temporarily showed zero balances.
  • Status: Fixed.
• Cash Balance Doubled (Money Market Accounts): Cash and Money Market security both show, doubling the total.
• Status: Fixed.
• Incorrect CD Balances: CDs show the right total, but the share/price details are wrong.
• Status: Fixed.

Thank you!

Quicken Kathryn

UPDATE 9/22/25:

We're aware of an issue where the cash balance is improperly being shown as a money market fund instead of as cash with Fidelity accounts. We're working with Fidelity and our engineers to correct this issue for the users experiencing it.

In the meantime, you can follow this alert for further updates by clicking the bookmark icon at the top right of this thread.

[CTP-14526]

Quicken Janean

UPDATE 10/28/25

Below is the latest update on what’s happening, what’s fixed, what’s still in progress, and what you can do in the meantime.

Fixed or Being Released

Good news! Several earlier issues have been resolved or are now rolling out to all customers.

• Duplicate Transactions (Windows) – Some users saw up to two years of duplicate transactions after switching to EWC+.
  • Status: Fixed.
• Missing Transactions – Previously affected 401(k), Brokerage, and IRA accounts.
  • Status: Fixed for most users. 401(k) transactions are downloading, though we’re continuing to monitor a minor mapping issue.
• Bond Redemptions Showing as Cash – Bond sales were incorrectly downloading as cash deposits.
  • Status: Fixed.
• $0 Account Balances (Windows) – Some Brokerage and IRA accounts temporarily showed zero balances.
  • Status: Fixed.
• Cash Balance Doubled (Money Market Accounts) – Cash and Money Market securities both appeared, doubling balances.
  • Status: Fixed.
• Incorrect CD Balances – CDs displayed correct totals but incorrect share/price details.
  • Status: Fixed.

In Progress or Under Investigation

We’re continuing to work with Fidelity and our connectivity partners on the following issues.

Fidelity Investments

• Incorrect Error in Fidelity, BofA, and Merrill Lynch – Doesn’t Prompt Migration (Ticket 11992337) – Some customers still see migration prompt errors or OL-297 messages.
  • Status: Monitoring. These reports are tapering off as Direct Connect is fully phased out.
• No Transactions for Fidelity HSA Accounts (Ticket 1999090) – HSA accounts are not downloading transactions.
  • Status: Ongoing. The only current workaround is manual entry.
• Fidelity Price History for US Treasuries Doesn’t Update (CTP-14502) – Price history for U.S. Treasuries isn’t updating automatically.
  • Status: Open. Our teams are investigating.
• EWC+ Cash Balance Still Incorrect (CTP-14526) – Some customers continue to see incorrect cash balances.
  • Status: Ongoing investigation.
• Duplicate Transactions (Windows & Mac) (CTP-14567) – Some users still see 60+ days of duplicates instead of the expected 7–30.
  • Status: Under review.
• Core Money Market Fund Prompt Issues (CBT-820, 826, 827) – Some prompts don’t show which accounts they apply to, or show invalid funds like FZDXX.
  • Status: Under review. Fix in development.
• Fidelity Downloaded Transactions Not Matching Manual Entries (Mac) (CBT-832) – Users report that downloaded transactions don’t match manually entered ones.
  • Status: Active investigation.
• NetBenefits – Reinvest Dividends (CTP-14859) – Dividend reinvestment issues reported in both Windows and Mac.
  • Status: Under investigation.
• Fidelity Cash Core Position FDRXX Not Represented Properly (CTP-14817) – Work in progress for R65 release.
  • Status: Fix pending release.
• Delayed Updates (CBT-855) – Some users report delays of 1–2 days in Fidelity updates compared to previous Direct Connect timing.
  • Status: Normal delays of one day are expected; longer delays are being investigated.
• NetBenefits – Non-Public Traded Funds Share Price Updates Not Downloading (CTP-14996)
  • Status: Open; multiple users affected.
• NetBenefits Price History Rounding to 4 Decimal Places (CTP-14997)
  • Status: Under review.
• Fidelity Transaction Sign Errors (CTP-14951) – Some dividends or sales are downloading with incorrect signs.
  • Status: Under review.
• Money Market Fund Redemptions Missing (CBT-884) – Missing redemption transactions for multiple securities.
  • Status: Under investigation.
• CDs Showing Two Decimals Instead of Three (CBT-889) – Rounding differences cause small discrepancies between Fidelity and Quicken.
  • Status: Being reviewed.
• EWC+ Brokered CD Maturity Date Missing (CBT-891)
  • Status: Reported and under review.
• Foreign Dividends Downloading as Deposits (CTP-14945) – Dividends for foreign stocks download as deposits instead of dividend transactions.
  • Status: Under investigation.
• Fidelity NetBenefits Not Supporting Complete Investing (Ticket 11957850) – Still not available for NetBenefits.
  • Status: Open; no recent reports, but alert remains active.
• Non-Public Fund Price Updates & Decimal Issues (CTP-14996, CTP-14997) – Price updates and rounding differences for some funds.
  • Status: Active investigation.

Other Known Issues. These are less widespread but still being monitored.

• Reauthorization Prompts After Migration – Often caused by duplicate or hidden accounts still connected under the old method.
  • Workaround:
    • Windows: Tools > Account List > Show hidden accounts and disconnect any old Fidelity connections.
    • Mac: Accounts > Hide and Show Accounts to review for duplicates.
• Service Unavailable Message (CTP-14930) – If you see this error, please wait 2–4 hours and retry. If it continues, contact Fidelity.
• Linked Cash Accounts Not Updating or Downloading – Reported by a few customers; support escalation may be required.
• Quicken Crashes After Fidelity Reauthorization – Restart Quicken and follow crash troubleshooting steps; contact Support if it recurs.
• Duplicate Securities (Mac) – Merge duplicate securities in your Security List to correct mismatches. We’re Continuing to Work Closely with Fidelity.

We’re actively partnering with Fidelity and our aggregation teams to ensure all accounts download and display data accurately. We’ll continue to update this alert as fixes are released or verified. If you experience one of the issues above, please bookmark this discussion for updates and share your details in the related discussion so our teams can investigate further.

Thank you again for your patience as we continue improving the Fidelity connection experience in Quicken.

— The Quicken Care Team