I recently converted shares of the Vanguard Real Estate Mutual Fund (VGSLX) to the ETF share class (VNQ) I used the mutual fund conversion window and Quicken correctly adjusted the lot sizes, costs, etc. for several years of transactions. In my account overview window using the Holdings button, Quicken shows the same number of shares as shown on the Vanguard website, and my monthly account statements reconcile correctly.
The problem I have is that when I go to the Online Center, use the Holdings tab for the account and use Compare to Portfolio I get a Securities Comparison Mismatch window which says that the shares reported are 775.114 shares of the mutual fund (I do not) and the shares reported are 0 shares of the ETF, which should be 775.114. Attached is a screenshot of the securities mismatch.
By way of additional information the mutual fund was not set to average cost basis. I am running Quicken Deluxe for Windows R64.19
I tried to use placeholder entries to fix this, but when I did so I lost my cost basis information so I deleted the placeholder transactions. Also, I checked in the Security List to verify that the mutual fund and ETF had the correct ticker symbols and CUSIPs.
Unfortunately, I did the conversion several months ago, so I can not readily restore a backup from before the conversion.
Any help as to how to address the securities mismatch would be appreciated.