Error cc-503 when attempting to connect with Sallie Mae bank

Lisamar

This morning, I'm getting error CC-503 "Oops. Did you mistype your login?" when trying to perform a one step update with my Sallie Mae account. I tried to reset the account to see if that would correct the problem, and the error came up again so had to cancel and now the account connection is terminated. My credentials or account information have not changed with the bank. There are NO non-allowed special characters used e.g. ampersand (&), left carat (<), right carat (>), backslash (), and forward slash (/).

Quicken Kristina

Hello @Lisamar,

Thank you for letting us know you're seeing a CC-503 error with Sallie Mae. To troubleshoot this issue, please backup your file, then follow these steps from our article on CC-503 errors:

Step One: Verify your bank login information

1. Type your password/PIN into a text application, such as Notepad, WordPad, or other text/word application. 
   • Note: This is a way of confirming you don't have typographical errors in this field.  
2. Highlight the "confirmed" password and then copy it (Ctrl + C) and paste it (Ctrl + V) into the appropriate fields in Quicken.

Step Two: Verify your bank login at the bank's website

1. Go to your bank's website and confirm that you're able to log in with the expected username and password.
2. Once you are logged in, review your account at the website for notifications (such as pending messages in a mailbox or message center) to confirm if further action is required to grant Quicken access. 
   • Some banks will require a separate login, password, or both to access accounts on third-party software. Also note, you may need to go to your settings at the website to access these prompts for new credentials.

If the issue persists

Try Deactivating and Reactivating the affected accounts:

1. Choose Tools > Account List.
2. Click the Edit button next to the account you want to change the login ID for.
3. In the Account Details window, click the Online Services tab.
4. Click Deactivate, and then click Yes to deactivate online services.
5. Click Yes again, if necessary, to confirm your choice.
6. Repeat these steps to deactivate all accounts at this same bank.
7. Return to the Online Services tab and click Set up Now for each account you've deactivated.
8. Enter the correct login ID and follow the on-screen prompts to activate your account.

Please let me know how it goes!

Lisamar

Thank you. The account is already deactivated because trying to reset it did not work. I just tried to set up the account again in Quicken and used the copy paste to enter the credentials I verified work when I log into my banks website. It still gives me the CC-503 error.

Quicken Kristina

Thank you for your reply,

Since the troubleshooting did not correct the issue, please contact Quicken Support directly for further assistance, as they have access to tools we can't access on the Community and they're able to escalate the issue as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that I could not be of more assistance!