Scotiabank file no longer able to be imported into Quicken Mac

johnandstaceyp
johnandstaceyp Member
edited September 30 in All Things Canadian (Mac)

Hi, I have downloaded Scotiabank transactions from my credit card to my Mac for a few years now and it has been fine. Until the past few months, it states "Scotiabank file no longer able to be imported into Quicken." I have contacted Scotia bank and they have noted that nothing has changed on their end. Can someone help?

Using Quicken for Mac. Version 8.2.1

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @johnandstaceyp,

    Thank you for letting us know you're seeing this issue. Typically, that error message means that bank information Quicken is seeing is for a connection that is no longer supported (For more information, read this article on troubleshooting Web Connect). That is typically caused by an issue with the file created by the financial institution.

    You mentioned this has been going on for a few months. Is it safe to assume you've encountered this issue with more than one QFX file downloaded from Scotiabank's website?

    To test if there is an issue in your Quicken file preventing the import, please try backing up your Quicken file and importing the QFX as a new account rather than linking to the existing. If it automatically tries to import to the account, you may need to deactivate the account in order to get the option to add as a new account.

    Please let me know how it goes!

    Quicken Kristina

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  • Tayls77
    Tayls77 Quicken Canada Other Member ✭✭

    Banking is now working but since the latest update Investment accounts are not (sometimes) Scotia does not have a QFX download file for investments, we can only do the download option. Today mine will connect my wife's won't. Disconnected all her accounts and tried to reconnect again but still no luck. Becoming extremely frustrating.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Tayls77,

    Thank you for letting us know you're seeing this issue. To help troubleshoot, please provide more information. What error message/code are you seeing when you attempt to connect/reconnect your wife's accounts? If there is no error, then please describe exactly what process you are following and what happens when you try to connect/reconnect the accounts.

    I look forward to your reply!

    Quicken Kristina

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  • Tayls77
    Tayls77 Quicken Canada Other Member ✭✭

    I will attempt again, just needs to be when she is around for all the facial recognitions.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for the update,

    Please let me know how it goes!

    Quicken Kristina

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