Adding Sallie Mae Bank Account Is Broken Again. As in April (Closed) Post

Rick8
Rick8 Member ✭✭✭✭
edited October 23 in Download, Add/Update Accounts (Windows)

This is still an issue and continuing.

When trying to add a Sallie Mae Bank account it appears the Username and Password fields are reversed when it asks you for them during the setup process. 

I was having connection issues so I Reset my account. When I did, Quicken asked for the User Name and Password. It could not find Sallie Mae accounts. When I looked at the Password Vault, the User Name was the shown as the password, and the Password was shown as not needed. So I Deactivated the account. When I tried to set up again, same issue.

Now it also does not let you connect no matter which one you put in either option. Please Fix this!

Using Quicken Premier R63.21 - Windows 24h2, all patches

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Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    edited September 12

    Hello @Rick8,

    Thank you for taking the time to report this.

    This is a known issue that has already been escalated under ticket CTP-13028. It’s actively being worked on; however, we do not have an ETA for a resolution at this time.

    We appreciate your patience while our teams continue to investigate.

    -Quicken Anja
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  • Rick8
    Rick8 Member ✭✭✭✭

    This is not just the Password and User Name fields being reversed. Sallie Mae is also reporting connection issues.

    image.png
  • Unknown
    Unknown
    edited September 15
    This content has been removed.
  • Unknown
    Unknown
    This content has been removed.
  • Rick8
    Rick8 Member ✭✭✭✭
    edited September 18

    Everyone with issues downloading, re-authorizing, or setting up Sallie Mae Bank and Sallie Mae Loan accounts MUST POST on this website if you want it fixed. Quicken only listens to numbers!

  • t46151
    t46151 I do not have Quicken yet Member

    Yep, still broke.
    "Sallie Mae Bank is reporting connection issues. The associated accounts can't update right now. We are investigating the issue."

  • Rick8
    Rick8 Member ✭✭✭✭

    I would really like to connect and re-setup my Sallie Mae Bank account. BOTH OF THESE NEED TO BE FIXED NOW! This ha been going on for over a month+.

    "Sallie Mae Bank is reporting connection issues. The associated accounts can't update right now. We are investigating the issue."

  • bobkster
    bobkster Quicken Windows Subscription Member
    edited September 22

    I was last able to successfully connect to Sallie Mae Bank via Quicken on 9/7/25. Yesterday (9/21/25), it failed (right after Quicken updated it's s/w and my subscription):

    We were unable to connect to Sallie Mae Bank. This is usually a temporary issue. Please try again later. (FDP-105)

    The current versions of Quicken and Mac (from Quicken error log):

    $app_build_number: 803.58866.100

    $app_version_string: 8.3.1

    $model: Macmini9,1

    $os_version: 26.0

    Error Status: error         

    Agg Status: FI_WEBSITE_UNAVAILABLE         

    Error Code: FDP-105           

    WCC Code: CC-505

    If Quicken requires log data from my system, I'm happy to provide it.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello All,

    Thank you for continuing to share your updates and experiences with this issue. The ticket for the Sallie Mae Bank connection problem (CTP-13028) is still open and actively being worked on by our teams.

    At this time, we don’t have an ETA to provide, but the investigation is ongoing, and your reports are helping us track the impact.

    We appreciate your patience while we work toward a resolution.

    -Quicken Anja
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This discussion has been closed.

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