Menu Items Frozen in Android App

lsrothstein24
lsrothstein24 Quicken Windows 2017 Windows Beta Beta
edited October 15 in Errors and Troubleshooting (Mobile)

Whenever I try to access the menu items in the Android Companion App, the items are all frozen. I cannot select any of the items or exit the menu.

I tried to get support from the online chat, but since I am a beta tester and do not have a subscription, they advised using the beta support.

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  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @lsrothstein24,

    I am happy to help as much as I can.

    Sometimes, simply uninstalling and reinstalling can help with issues like this. I think we should start there and uninstall/reinstall the Quicken mobile app on your Android. Next, I would suggest ensuring that your Android is fully up to date/doesn't have any updates pending.

    Let us know if either of these suggestions helps.

    Quicken Alyssa

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