Reconnecting Billers requires you to agree to have bills no longer sent in the mail

Walford

Upgraded to R64.25. City of Charlotte, Duke Energy, and Piedmont Natural Gas asking me to 'reconnect'. All require converting to paperless billing in order to reconnect. I want to reconnect and continue to receive mailed statements. Rationale: Quicken often does not attach the PDF statement to the bill reminder. Converting to paperless billing disables e-bill access in my Bank of America account.

I just want to use Quick Pay feature to pay bills (ideally on same day - not three days later).

Ladyianna

I recently went in to update my billers with the "new" system. While trying to add my NYSEG bill, I noticed a arrow at the bottom that said "by connecting you agree to the billers terms." Of course, I clicked on it out of curiosity, and it said that by signing up I would no longer receive paper statements. This particular account is under my parents name and sends paper statements to them while I pay it online. Not only is this a double check that the account is getting paid, but it gives my parents some comfort knowing what the bill is and that it got paid every month.

Is this NORMAL for all the bills in the new system? In NYS it is illegal to not provide paper copies (and charge for them) for those who request them. (I can bring up the law, but don't have it right to hand right now.)

I do not want to have my bills downloaded if I am not allowed to have paper copies. (or I am going to be charged for them.)

This should not be hidden in the fine print, under a menu arrow.

Quicken Anja

Hello @Walford & @Ladyianna,

Thank you both for sharing the details about the reconnecting billers and the paperless requirement. I understand the concerns about wanting to continue receiving mailed statements while still using Quicken’s bill pay features.

I’m reaching out internally to our teams to get clarification on this behavior and to see if there’s a way to reconnect billers without converting to paperless billing. Once I have more information, I’ll update you here.

Thank you for your patience while we look into this.

Quicken Anja

Hello again,

I have just received further information regarding this and was able to confirm that this is the expected behavior with the new biller system. With our new service provider, users enroll directly with the biller, and most billers strictly limit the number of direct-fed channels through which a user can receive bills. In practice, this usually means that reconnecting in Quicken requires agreeing to paperless billing.

Some billers are more flexible (for example, PG&E allows for two enrolled channels), but unfortunately, it’s not always clear from our service provider which billers are strict versus flexible.

We definitely understand how important it is to continue receiving mailed statements while also using Quicken’s bill pay features, and we’ll share your feedback with the appropriate teams.

Thank you for your patience and for taking the time to share your concerns!

sunset733

My biller is WE Energies. Before I updated with the new system, I already was receiving paperless bills by e-mail and on auto-pay. After I updated, I became ineligible for auto-pay. I did not know that. Unless this changes, I will only have them as a manual biller so I can go back on auto-pay and get an e-mail from We Energies and not thru Quicken. I ended up paying at the website since my expected auto-pay didn't do thru and I was days late fortunately without consequence,