CC-800 Error - One or more accounts has been deleted

jgrunner

Each day, when I update, I get the error telling me that one or more of my accounts has be deleted. I believe I'm having this problem because the bank has one more account than I have on Quicken. This is an account where I am a co-owner, but they are not my funds and I don't wish them to appear on my account list. I can't figure out how to stop this error.

Quicken Anja

Hello @jgrunner,

Thanks for sharing what’s happening. I know it can be frustrating to see this error pop up every time you update.

Please provide the following information for us to further investigate:

• What is the name of the financial institution(s) where you’re receiving the CC-800 error?
• Where is your Quicken data file stored (local C: drive, or cloud/external storage like OneDrive, DropBox, USB, etc.)?
• Have you tried any troubleshooting steps so far—and if so, which ones?
• Are you using a VPN when updating your accounts, and does disabling it change anything?
• Do you have antivirus or malware protection software running that could be interfering with Quicken? If so, does temporarily disabling it help?
• When did the issue first start occurring?
• Were there any system or software changes (updates, new installations, etc.) right before the error began?

CC-800 errors often occur when there’s a mismatch between the accounts in Quicken and the accounts your financial institution is reporting. This can happen, for example, if an account was deactivated or deleted, or if a backup file was restored.

Here’s the official support article that outlines the recommended steps to resolve CC-800.

If the steps don’t resolve the issue, then please contact Quicken Support for further assistance and possible escalation if needed.

Thank you!