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One Step Update sooo slow

jkv1229

I just upgraded my PC, so new memory, faster CPU running Windows 11 and One Step Update seems slower than on my older PC. 5 minutes for each bank is too slow! When will the speed get faster? It takes me less time to go the bank's website and download a file.

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Quicken Alyssa

Hello @jkv1229,

Thanks for reaching out to tell us about this issue!

To better assist you, could you please provide the following details?

Where is your Quicken data file stored? Is it on your local hard drive (C: Drive) or a cloud-based/external drive (e.g.: OneDrive, DropBox, USB, etc.)?
Have you attempted any troubleshooting steps so far? If so, what were they?
Are you using a VPN while updating your accounts? If so, does disabling it make any difference?
Do you have any antivirus or malware protection software running that may be interfering with Quicken? If so, have you tried temporarily disabling it to see if the issue persists?
When did this issue first start occurring?

Your answers will help us diagnose the issue more effectively.

Thank you.

marcaronson408

Hi @jkv1229, if you haven't already seen it, I suggest taking a look at this thread to see if it is relevant...

Marc

https://community.quicken.com/discussion/7965243/improve-performance-on-12th-gen-newer-intel-processors-by-using-cpu-affinity

Quicken Alyssa

Hello @marcaronson408,

Thank you for adding to this discussion to help other users.

Your contribution is appreciated!

jkv1229

Where is your Quicken data file stored? Local C drive (moved from external hard drive as a solution with no difference
Have you attempted any troubleshooting steps so far? see above
Are you using a VPN while updating your accounts? No difference either way
Do you have any antivirus or malware protection software running that may be interfering with Quicken? Yes, disabled that
When did this issue first start occurring? As soon as I got my new machine up and running.

Quicken Alyssa

Hello again @jkv1229,

Thank you for following up with that information.

Can I please have you review this Support Article that addresses performance issues, and follow any steps therein?

Let me know how it goes!

UKR

Please take a look at a suggested solution in this discussion and see if it might help your computer

Rebrand your SOFTWARE : Quicken to Slowen — Quicken

Quicken Alyssa

Hi @UKR,

Thank you for adding suggestions to this discussion.

It's appreciated!

jkv1229

I tried all of your suggestions and it is still slow. The only lag is when doing one step update for Express Web Connect+. It used to take less than a minute and now takes close to 10min for each account. This is my issue. Direct Connect is fast, but most of my accounts aren't that type. My solution is going to each site and downloading the transaction history to upload back into Quicken. You all need to find ways to speed this up since we pay for this service to not be an administrative burden.

Quicken Alyssa

Helo @jkv1229,

Thank you for providing those additional details.

Can I have you try updating one financial institution at a time? This way, we can possibly narrow it down to the one that is causing the issue.

To do this, you can run the One Step Update.

In the One Step Update Settings window, uncheck all but one financial institution, then update. Repeat these steps and let me know what you find.

Another thing I was curious about is whether your file is being synced or backed up by any third-party cloud services like iCloud, Dropbox, or OneDrive. Is this the case?

Looking forward to your response!

jkv1229

I already disabled the cloud backup. I only update on account at a time and I do within the registry via the wheel in the upper right corner and then selecting Update Now.

Quicken Alyssa

Hello @jkv1229,

Thank you for that information.

Perfect, so do you notice a specific account that updates slower than the rest? Or a specific financial institution that updates more slowly?

Looking forward to hearing back from you.

jkv1229

I am experiencing the same issue uploading files for Bank of America. I tried this as a workaround because the update for one account takes over 5 minutes.

Quicken Kristina

Hello @jkv1229,

Thank you for sharing your experience! Is updating your accounts that slow every time you run One Step Update, or just the first time after you connected the accounts?

I look forward to your response!

jkv1229

Every time

Quicken Kristina

Thank you for your reply,

I moved this part of the discussion to it's own thread since you posted to the Quicken for Mac section and troubleshooting steps for Quicken for Windows are different.

Is One Step Update slow only when updating Bank of America, or is it slow regardless of which financial institution(s) you update? To test updating just one specific financial institution, navigate to an account register, click the gear icon, and select Update Now.

Please let me know how it goes!

jkv1229

See details in other thread -

https://community.quicken.com/discussion/comment/20514071#Comment_20514071

[Edited - Enabled Link]

Quicken Kristina

Thank you for your reply @jkv1229,

Since it's the same issue, I merged the discussions together. If you haven't already done so, please try the troubleshooting recommended by another user in an earlier discussion:

https://community.quicken.com/discussion/comment/20512139#Comment_20512139

Please let me know how it goes!

jkv1229

I did everything you suggested with no luck. Please update your software.

Quicken Kristina

Thank you for your reply,

Often times, performance issues can be tracked down to system settings on your device or network settings. In a previous discussion, I can see a customer tracked down the cause of their slow updates to a DNS change:

https://community.quicken.com/discussion/comment/20502356#Comment_20502356

This FAQ may also be helpful:

https://community.quicken.com/discussion/7915476/faq-are-there-any-windows-settings-that-can-improve-quicken-s-performance

Thank you!

jkv1229

DNS is already set to Auto.

Quicken Kristina

Thank you for your response,

To test if the issue is due to a setting specific to your user profile or device, if you have an alternate device, test to see if you experience the same slowness on that alternate device. If you do not have an alternate device, please try setting up a new admin account on your computer and testing to see if you have the same issue using Quicken in that new admin account.

Thank you!

jkv1229

A new admin account? Please explain.

Quicken Kristina

Thank you for your reply,

Creating a new admin account on your computer, and testing to see if the issue persists when using Quicken in that account, can help determine if settings or a program conflict are causing the issue, since that separate account will have the default settings and default programs only (unless you make changes). For information on setting up a new admin account, you can use this article on the Microsoft Support site: https://support.microsoft.com/en-us/windows/manage-user-accounts-in-windows-104dc19f-6430-4b49-6a2b-e4dbd1dcdf32

Thank you!

jkv1229

That requires setting up another Microsoft account. That doesn't seem right. I already have an Administrator account.

Quicken Kristina

Thank you for your reply,

Since the issue started when you moved your Quicken to your new device, and this issue doesn't appear to be widespread, it's logical to suspect the issue is being caused by a setting or program on the new computer. If you're unwilling to try testing with a new admin account, I'd recommend contacting Microsoft about the issue. They can't troubleshoot 3rd party applications, like Quicken, but they can help with any settings and/or native programs that may be causing a conflict.

There is also a chance that it's file-specific, if the file possibly got damaged when you copied it to your new device. Have you tried restoring a backup from before the issue started and testing to see if the issue happens in that newly restored backup?

Thank you!

jkv1229

This issue occurred on my old device, but wasn't as slow. I restored a backup when I setup the new device. I don't understand why the older connection types are faster. Can you please explain the technical differences between the types of connections?