Are users still having problems connecting 2 Northwestern Mutual accounts in Quicken

Question

I saw the post from June 2025, but I am just now trying to add NWM accounts.  My husband and I both just opened NWM accounts and we want to have both in our Quicken Premier application but are unable to get both accounts to connect. Is there a limitations of Quicken having 2 separate accounts at the NWM? Or has this been resolved.  If resolved, how?  My account is set up, but when I tried to add my husband's account I get the error "We encountered an error while connecting to your bank" and a note underneath it stating that Quicken is having trouble connecting to Northwestern Mutual Inv Svs-NMIS.

Quicken Kristina · Answer

Hello @Chris Schreel,

Thank you for reaching out!  There was an issue connecting with Northwestern Mutual earlier this month, but it was marked resolved.  Since you're still encountering an issue connecting with them, please navigate to Help>Report a Problem and send a problem report with log files attached.

Please let me know once you have sent the problem report.

Thank you!

Chris Schreel · Answer

I'm unable to link my wife's accounts.  I'm logged into Quicken with my ID.  I used her credentials to attempt the account link.  I see the request on NW Mutual site and approved there.  Quicken still will not get past the error

Any suggestions?

[Edited - Readability]

Quicken Kristina · Answer

Hello @Lisa G 202509,

Thank you for reaching out.  Are you authorized users on each other's accounts?  If so, are you making sure to use the primary account holder login information when connecting the accounts (often times, authorized users don't have permissions to connect to 3rd party apps, like Quicken)?  Are you seeing any error code when you attempt to connect?  If possible, please provide a screenshot of the error message you're seeing (please redact any personal information/account numbers).  If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

I look forward to your response!