Express Web Connect + hanging up during account connection

wwallyz

I have four accounts that I update electronically through Quicken. It looks like two of them, Discover Card and Paypal, converted to Express Web Connect + (EWC+) on or about October 1. I have done a number of things to isolate the cause, and it seems that EWC+ is the culprit. My other two accounts are still on Direct Connect and work seamlessly.

When I attempt to connect to Discover or Paypal (each of which I have tried to connect individually) the download simply hangs up in "waiting…" mode. I have let this run for hours and nothing happens. I have to use Task Manager to shut down Quicken since Quicken has no Cancel option while in connecting mode (ugh!).

Then I tried resetting the PayPal account from the Account Details > Online Services screen. I get a green circle that goes around in circles, and nothing happens. I had to shut down through Task Manager to terminate this.

Then I tried deactivating the PayPal account from the same screen. While it looks like it is taking action, nothing happens. Yet again I had to shut down through Task Manager.

What is up with EWC+? This is not an improvement. What was wrong with Direct Connect? I welcome suggestions on what to try next. It seems that everything I have tried simply hangs up without completing. I wish I could reset the accounts to use Direct Connect until this is resolved, but I can't seem to complete the reset process.

And by the way, Quicken, can you please add a Cancel function to the connection process so that we don't have to take the drastic action of shutting down through Task Manager.

Quicken Alyssa

Hello @wwallyz,

Thank you for sharing your experience — we understand how frustrating issues like this can be.

Please try signing out of Quicken and signing back in to see if that helps. Here are the steps:

1. Navigate to Edit
2. Preferences...
3. Quicken ID & Cloud accounts
4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
5. Follow the prompts to Sign Out 
6. Sign back in using your Quicken ID (email) and password 

Once that is done, try updating your accounts again, and let us know how it goes.

As for your product enhancement idea about adding a “Cancel Update” option — that’s a great suggestion! What you can do is create an idea post. This way, other users who have the same or a similar request can vote on your idea.

Our Development and Product teams frequently use our idea posts in order to improve Quicken and implement new features requested by customers. 

I hope this helps!

wwallyz

I did what you suggested and now it is worse. I tried on only the two accounts that were updating, which happened. But then Quicken hung up on Updating Your Data. I let it run for about 30 minutes and nothing. So I had to crash the app. This is really frustrating.

wwallyz

I was able to recover my file from a backup that can update my two accounts that work without hanging up. Frustrating.

wwallyz

Now it decided to synch Quicken with Quicken cloud and it is hung up again. Do you test your software updates before they are implemented?