10% price increase again

jwpeacock1966

second year in a row. 2022 and 2023 was $60 then in 2024 to $71.88 now in 25 it is $77… seems like it is increasing way faster than a lot of other things. and there are no tariffs on this… Fix my fidelity download and maybe I will renew…

12Fairmount+

The problem with connecting to Fidelity accounts has gone on way too long.

Quicken Alyssa

Hello @jwpeacock1966 & @12Fairmount+,

Thank you both for sharing your thoughts. We completely understand how frustrating price increases can be, and we sincerely apologize for the impact this has had.

Please know that we’re continuously working to improve your experience across the board — including resolving the current issues with Fidelity connections. We truly appreciate your patience and continued support as we work through these updates.

Thank you!

dblski

[Removed-Rant]

ishkabob

[Removed-Rant]

jacobs

Minor correction: the price increase for Deluxe from 71.88 to $77.88 is an 8% increase, not 10%. But I understand and agree with your point: repeated annual increases at more than double the rate of inflation seem out of line and out of step.

It just feels like a concerted effort to entice some people to leave their legacy data behind and switch to Quicken Simplifi, which is regularly "on sale" for $47.88. For those of us who feel wedded to the Classic desktop products for their features and approach, they keep driving the price up to maintain or boost their profits.

The best cost-saving approach approach for existing Classic users is to not enable auto-renew with Quicken, and to wait for discount sales which continue to be available each year (particularly around the Black Friday/Christmas season).

The Fidelity fiasco, while beyond frustrating for many Quicken users, was the fault of Fidelity; Quicken, Fidelity and Intuit have been playing catch-up trying to fix the multiple problems Fidelity caused with their flawed rollout of the change in connectivity. I understand wanting to blame Quicken, but I think this issue wasn't their fault. These kinds of problems have occurred with multiple major financial institutions over the past few years, so Fidelity customers can perhaps take some solace knowing that issues at each of those previous institutions have been successfully resolved in the several months following the flawed cutovers.

TracyC

I noticed Newegg sold out of quicken edition (renewal editions)…..currently out of stock…..

Bob.

@jacobs Neither fidelity nor Quicken is without blame in handling the Fidelity changeover. Quicken from as little as poor communication and setting of expectations to releasing incompletely tested software to their paying users. More on both sides, but i feel compelled to rebut letting Quicken completely off the hook.

jacobs

@Bob. Fidelity made the decision to change. Fidelity set the date and stuck to it even though there clearly hadn't been adequate testing; at least they stopped forcing the switch from DC to EWC+ once it was apparent to them that things were a mess. Sometimes, Intuit, Quicken's connectivity service provider, has to make programming changes once a problem appears. In some instances the Quicken developers can create programming fixes to work around data improperly configured by a financial institution, but they usually need the financial institution to make changes to correct what's wrong in their downloads. I don't know about this case, but I do know about prior instances where people inside Quicken knew and communicated with the financial institution that their software change was not working correctly, and the financial institution plowed ahead on their original schedule anyway. We have to remember that Quicken users are a tiny percentage of Fidelity (or Vanguard or Schwab or Bank of America, etc.) customers, and IT departments at these big financial institutions often have many things higher on their priority list than a broken connection with Quicken. I'm not saying that lets Quicken completely off the hook, but I think most of the blame is on financial institutions which make changes without adequate testing and/or allowing added time before going live in order to fix bugs.

As for communication, I agree 100% that Quicken stinks at it. At many (most?) software as a service companies, when there's a melt-down problem, someone in senior management provides messaging to their customer base. Partly, it's to assure customers they are aware of and working on the problem; sometimes it's to offer a high-level explanation of what went wrong and what is being worked on or has been done to fix it; sometimes it's an apology if the company admits they screwed up and disappointed their customers. Quicken doesn't have major problems like this often, but things do blow up from time to time — and senior management never posts anything to their customers. We hear from the CEO once or twice a year to say how well things are going, but never in direct response to a problem affecting a significant percentage of customers; we never hear from the CTO or VPs for Engineering, Product Design or Product Management. I don't expect a statement from senior management every time there is a connectivity problem — there are probably issues with 5-10 or more financial institutions every week — but when there's a major problem with a Top 10 financial institution which can't be very quickly fixed, I expect someone to come forward and tell the customer base what's going on. I give Quicken a fat zero on this type of communication with its customers. It's unfortunately the way they have always seemed to operate, and becoming independent from Intuit a decade ago, which I thought might help infuse a new approach to customer communication, sadly did not fix any of that communication DNA in the company.

Unknown

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FTERoo

Is there a summary of improvements to justify the price increases?

My cost has tripled since 2021. MAYBE 2021 was a "teaser rate", but there's NO WAY I can find to verify that.

I realize that the improvements and bug fixes require funding, but so far, what I see is fewer and fewer support elements for issues, including "What am I GETTING for this price increase?" Chat appears to be 100% AI at this point.

In general, the users have some finance expertise.

This seems to be the priority, not function:

https://www.investing.com/news/company-news/aquiline-explores-sale-of-financial-software-pioneer-quicken--bloomberg-93CH-4128813

Jon

@FTERoo In Quicken Mac, on the Help menu you can select "Release Notes" which lists all the changes to the program going back 5 years. Does Quicken Windows have something similar? There's also this in the online help:

https://info.quicken.com/win/windows-release-notes

FTERoo

I will check this out. Thank you!

[Edited-Readability]

c mckay

Renewal increases are nothing new - and are annoying when all you want is the ability to upload your credit card data, keep your bank accounts in one place and send reminders to your email (Outlook, in my case). I don't use Quicken to invest, I don't have real estate, all I want is a SIMPLE version of Quicken to run as it used to. Someone was unhappy with how long it's taking to fix a Fidelity issue? How about them not fixing the ability to work with a 64 bit version of Outlook?? That's been going on for over a year and they seem to have no intention of fixing it. I'm limping along with the obnoxious crowding of my screen from their renewal reminders (like I didn't know??) but really don't want to renew in this present form. Unfortunately, there isn't much out there to replace it.

rshildebrand

I initially got Quicken Deluxe in 2019 at $52.54. This year the price is increasing to $71.88 with prices increasing each year. The customer service has been poor to say the least with my most recent encounter pointing me to this page and not resolving anything or explaining anything. Connections to my financial institutions work about 70% of the time and the only notice we get is that they are working on the connection. Each patch/update they install creates more work for me with having to correct issues that result from the patch/update. You offer 50% discounts but fail to decrease/maintain the price for your loyal customers.

MindfulDoc

I am uncertain I will be able to renew at these price rate increases. I dropped to the basic Quicken product last year to keep my expenses lower and now you increase this one nearly 11%. I am all for regular updates and an expansion of services but at this rate the basic product line will begin to be unaffordable for small business owners on a tight budget due to inflation and off-the-chart healthcare costs. On top of the cost increase, a couple of financial institutions I use no longer allow Quicken downloads so it's usefulness is more limited.