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Any update on when the Fidelity Cash Balance issue will be resolved?

Ramias

I have multiple Fidelity accounts.

Some use:

FIDELITY GOVERNMENT CASH RESERVES - FDRXX

FIDELITY MMKT PREMIUM CLASS - FZDXX

FIDELITY GOVERNMENT MONEY MARKET - SPAXX

I guess Quicken for Mac does not allow me to identify these securities as the "cash" share/ticker for the account.

I see the HTTPLog shows the correct quantity and marketValue but my account register does not show this and I can't reconcile. Many have this issue. I see a stale update message but no indication that Fidelity or Quicken are taking this with any degree of seriousness. Should I push on Fidelity? Or is this a Quicken problem to resolve?

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Investments

Reconcile

Online Banking

Quicken Mac

Comments

Gary Fisher

As of the morning of Oct. 8th the correct core position cash balances are now finally being reported in the Fidelity downloads for all account types. They had been -$0- for a couple weeks. You should see all core positions held in "FDIC deposit sweeps" (not Cash Securities) being reported correctly.

I have had no issues with daily automatic reconciling since this download fix was implement for Fidelity accounts a couple days ago for Quicken Mac version 8.3.2.

Ramias

I'm not seeing this. I have an IRA at Fidelity. The web page shows "Cash" in bold and on the next line "held in money market" with a dollar balance. Quicken shows $0.00 for my online balance for October 11.

Same thing for a Roth IRA. Both use FDRXX.

If I type in the current cash amount shown the Fidelity web page as my "statement balance" in quicken I can get close to reconciling. Off by a small amount — Quicken downloads show "Reinvest Dividend" for FDRXX on 9/30 which throws things off. If I mark that as "Dividend Income" instead then I can at least balance and reconcile.

I really wish they'd get this fixed. Not sure who is the cause of the problem here.

Quicken Kristina

Hello @Ramias,

Thank you for reaching out. There was a change to how Fidelity Money Market/Cash Holdings reflect in Quicken. Please see this Community Alert for more details:

https://community.quicken.com/discussion/7966384/9-24-25-fidelity-investments-changes-to-money-market-cash-holdings

You mentioned in your initial post that you can't reconcile. Is something preventing you from reconciling, or are you unable to reconcile because it wants to add an adjustment to correct an imbalance?

I look forward to your response!

Ramias

After a download, I click on Reconcile and it shows an Online Balance of $0.00 and a Quicken Cash Balance of $x,xxx. My balance on the Fidelity website is the same as in Quicken Cash - $x,xxx.

It will then want to add an adjustment to zero out my cash balance in Quicken, which is obviously incorrect.

Carefree

https://community.quicken.com/discussion/comment/20515786#Comment_20515786

Yep got one of these. There was not much planning on Fidelity's part here.

mtm10647

I have 6 Fidelity accounts. Only 2 show the correct online balance. All others still show a zero balance.

Ramias

https://community.quicken.com/discussion/comment/20516016#Comment_20516016

Do the ones that show correct and the ones that show zero use the same fidelity ticker symbol for the cash account?

I have an account that holds cash in SPAXX that shows correct.

The three managed accounts that hold cash in FIDELITY GOVERNMENT CASH RESERVES (FDRXX) show a zero balance in Quicken when I go to reconcile (but on fidelity . com website they show the correct cash balance).

mtm10647

Yes, just the accounts with FDRXX show a zero balance

Ramias

My one account that uses FZDXX also uses SPAXX. It shows the actual transactions for FZDXX and Fidelity . com shows them as separate balances, so for me looks like the only issue is accounts that use FDRXX. Maybe Quicken can work with Fidelity to get that fixed.

Quicken Kristina

Thank you for your replies,

We are aware of the issue with FDRXX. Our teams are working with Fidelity to resolve the issue. We do not have an ETA.

Thank you!

Ramias

Good to hear. And since it's already been fixed for SPAXX, hopefully this can be done expeditiously. .

Ramias

https://community.quicken.com/discussion/comment/20516056#Comment_20516056

Any update on this? Is this being addressed with any degree of urgency?

Ramias

https://community.quicken.com/discussion/comment/20516056#Comment_20516056

This has been an issue for several weeks now. How difficult is it to fix? Or provide an update on when it will be fixed? Does this have the proper level of visibility at Fidelity and Quicken?

Quicken Kristina

Thank you for your replies,

The information I provided earlier is all the information available to me about the issue.

Thank you!

Ramias

https://community.quicken.com/discussion/comment/20520698#Comment_20520698

Is there somebody in your company you can reach out to to get more current information?

jacobs

@Ramias I understand why this is so frustrating, but by way of some explanation, I'd note that typically these types of issues are out of Quicken's hands. It most often depends on the financial institution making a change in what their download to Quicken includes or how transactions are encoded. Financial institution IT departments often treat Quicken export issues with low priority, as their primary concern is the bank's own website and IT operations, and Quicken can't make them move it up their priority list. Sometimes, the issue is something Quicken's connectivity provider, Intuit, can fix via a code update. Quicken gets some priority because they are a paying customer of Intuit's, but it can depend on how big a queue of issues Intuit has in progress, as well as how complex a fix it is. In the smallest number of cases, the Quicken engineers can develop a code change to work around what a financial institution is downloading, so long as their fix won't be broken when the financial institution eventually fixes their original error. The moderators of this site generally have no information beyond what's in Quicken's internal tracking system; if an issue is waiting on a financial institution to make a change, there's simply no more information available to share with Quicken users.

Ramias

If there is somebody at Fidelity I can contact and point them to an internal Fidelity ticket number I'll do that. Between the two companies, for an issue they are already aware of (and have fixed for other tickers) it seems like it should be pretty straightforward.

Maria52Girgis

I have been having the zero balance issue as well ever since they updated. I got to the point where I didn't even try to figure it out any more. Even talking to Quicken support people was no use. But this past week it started bugging me again so here I am back to finding out how to fix it. I thought maybe I was the only one left with the issue which obviously I am not. I hope they don't make a habit of these kind of updates because it is most frustrating.

Ramias

Unofficial response from a fellow user/victim: They are aware of it, they are working on it, they don't have any updates to share. Thank you for being a loyal customer.

Ramias

[Removed - Duplicate Post]

jahlinux

I'm another Fidelity customer with multiple accounts having update issues. My HSA account has not updated for about three months now. I don't understand why my cash management account I use as a checking account cannot be designated as such in Quicken. I'm wondering if I should move to Schwab to see if that is any better.

Ramias

This shows here the issue with FDRXX was fixed for Windows in R65.17. https://community.quicken.com/discussion/7965464/new-8-29-25-fidelity-updates

When will this be resolved for the Mac?

Ramias

@Quicken Kristina it's been a few months now with no meaningful update. I contacted Fidelity and they said Quicken had fixed this for Windows and pointed me to the above thread. Any update on when this will be resolved for Mac?

Quicken Kristina

Thank you for the follow-up,

Our teams are still working on a solution for Quicken for Mac. We do not currently have an ETA. That's all the information available to me currently.

Thank you!

Ramias

@Quicken Kristina Still not fixed in Mac Quicken 8.4.2 that updated today. Is there a case number or tracking number I can reference when I email the CEO? I don't want to call front-line support and dance around with basic troubleshooting before I can find somebody aware of this already known issue who can get further information on it.

Thank you

Jambo

I wanted to add my name to the list of people who are frustrated about this and the HSA issue. If it is fixed for Windows then it is NOT a Fidelity problem, but a prioritization on Quicken's part.

Having accurate balances is very important to budgeting planning and tracking. The users here pay a lot of money per year for Quicken, and not resolving these types of issues in quick order is simply not right. Further, the fact thatWindows was fixed and Mac is lagging shows a prioritization problem.

Thank you for your attention to this matter.

shtevie

I have Windows and 7 Fidelity accounts and its not fixed for 3 of them.

Ramias

For others, check if FDRXX is fixed now. For me, Quicken downloaded my correct cash balance from Fidelity. It also downloaded "Buy" transactions back to January for FDRXX (but once I deleted all of those my cash balance is correct and reconciles).

CEO was very responsive. Thanks to the Quicken team.

Quicken Kristina

Thank you for the update,

https://community.quicken.com/discussion/comment/20537276#Comment_20537276

I'm glad to hear the issue is fixed!

https://community.quicken.com/discussion/comment/20536672#Comment_20536672

Is it fixed for you also, or are you still encountering issues?

Thank you!