How do I update my incorrect cash balance on Quicken Mac for a roth?

SCPat

Since I was forced to change from the DC the new connection if I want to update my Fidelity account, all my accounts are quite messed up.

I see in my Roth, my cash cash balance is incorrect. I read to click on the Gear at the top right and it would have a dialog for updating cash balance. My gear doesn't have such a thing so perhaps that is for Windows. I obviously tried to reconcile but Quicken erroneously says the online balance is $0…. Any suggestions from the experts out there is greatly appreciated!!

Quicken Kristina

Hello @SCPat,

Thank you for reaching out! To clarify, is the incorrect cash balance you're trying to correct the Online Balance, or the Quicken Balance?

If it is the Quicken Balance, then you can adjust the cash balance by clicking the reconcile icon near the lower right, performing the reconcile, and letting Quicken enter the adjustment transaction.

If the online balance is incorrectly showing as $0, then there isn't a balance adjustment that will change that, since it's the data being sent to Quicken by the Financial institution. If that is the problem you're encountering, then you're probably impacted by the issue in this Community Alert:

https://community.quicken.com/discussion/7965032/ongoing-8-29-25-fidelity-investments-0-balance

If that is the case, then I recommend contacting Quicken Support for further assistance, since they're able to escalate the issue as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I hope this helps!

Quicken Kristina

Hello @SCPat,

Thank you for reaching out! To clarify, is the incorrect cash balance you're trying to correct the Online Balance, or the Quicken Balance?

If it is the Quicken Balance, then you can adjust the cash balance by clicking the reconcile icon near the lower right, performing the reconcile, and letting Quicken enter the adjustment transaction.

If the online balance is incorrectly showing as $0, then there isn't a balance adjustment that will change that, since it's the data being sent to Quicken by the Financial institution. If that is the problem you're encountering, then you're probably impacted by the issue in this Community Alert:

https://community.quicken.com/discussion/7965032/ongoing-8-29-25-fidelity-investments-0-balance

If that is the case, then I recommend contacting Quicken Support for further assistance, since they're able to escalate the issue as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I hope this helps!