Quicken Incorrectly Showing cash balances in Fidelity and Vanguard Brokerage accounts

ttttttvt

There were issues with the recent Fidelity changes which continue. The settlement account at Fidelity is designated on their website as "CASH HELD IN MONEY MARKET". Initially after the conversion this was not recognized in Quicken. This was changed and the Cash held Money Market was recognized as a security in Quicken but it was also shown as CASH in Quicken so the account balance was incorrect because it was double counted. I was advised by Quicken to add an adjustment to subtract the cash balance. I was skeptical but did this. The balance was correct at the time of the adjustment but as I did more transactions the cash balance in the Quicken program shows a negative number although the Money Market fund which shows in Quicken as a security does adjust.

As I understand it the settlement account at brokerages is the money that is available for investment and is the balance that quicken shows in the transaction tab. It seems to me that calling the "settlement account" at the brokerages "cash" is a problem since they are not held in cash at most brokerages but are held in money markets which are a security. Maybe Quicken needs to recognize the settlement account as Fidelity does as Cash held in Money Market and not show the Money Market in the settlement account as a security and then show the money market amount in the settlement again in the cash balance.

I checked my Vanguard account because they also have a settlement account which is held in money market. Quicken is also showing a cash balance in Vanguard account. I have no idea where that comes from since there is no cash and the settlement fund held in money market is shown as a security correctly. This creates an incorrect account balance and requires continual adjustments if you want correct account balances in Quicken.

Please let me know if there is something I can do in the program to address my continual incorrect balances in my Fidelity and Vanguard brokerage accounts

Quicken Kristina

Hello @ttttttvt,

Thank you for letting us know you're seeing this issue. Based on your description, it sounds like you already followed the instructions from our Community Alert, but the cash balance became incorrect again after further account updates.

Since you mentioned you already checked the holdings, and those appear to be correct, the next thing to check for would be any missing transactions, duplicated transactions, or placeholders that would be throwing off the cash balance.

I hope this helps!

David Walsh

This issue with Fidelity has been ongoing for a long time now. Wondering why Fidelity, which typically is ahead of the technology curve, is continuing to have issues when no other fin svcs firms to??

nothear2talk

In my case (Quicken Mac 8.3.2) the app is now not pulling anything for the cash/money market balance - when i try to reconcile, it shows the online balance as zero for all my Fidelity accounts. It did not add a money market asset for the cash, and adding an adjustment would simply mean that my cash balance would be lost in Quicken.

ttttttvt

There are no missing transactions, duplicated transactions, or placeholders that would be throwing off the cash balance. Either the Quicken program or Fidelity is treating the Settlement Money Market as a security and the cash account is being treated separately. I zeroed out the cash account after the Money Market for the settlement account starting being treated as a security rather than a cash account. Subsequently transactions are now showing up as negative balance in the the cash account and the settlement money market is not being debited.

I also have a similar problem with vanguard brokerage with cash account being treated differently than the for the money market settlement account,

I think this may be a quicken problem not a fidelity or vanguard problem since it is happening with both. I think a cash designation for the settlement account is an antiquated designation as there is really no cash at the brokerages but money markets used for settlement fund.

Quicken Kristina

Hello @nothear2talk,

Thank you for letting us know you're seeing an issue. The issue you describe sounds like the issue in the Community Alert linked below:

https://community.quicken.com/discussion/7965032/ongoing-8-29-25-fidelity-investments-0-balance

Thank you for your reply @ttttttvt,

For further assistance with this issue, I recommend that you contact Quicken Support directly, since they have access to tools we can't access on the Community and they're able to escalate the issue as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that I could not be of more assistance! 

ttttttvt

If you read what I wrote my issue does not sound anything like the issue you referenced

Neil3@

I have the same issue as ttttttvt. When I updated after selling some stock the money is put into my money market account in Fidelity and available for future trades. The Quicken account correctly shows the total dollars (shares are $1.00) so same value for total dollars and shares in the money market account. The issue is the dollar value of the shares I sold are also shown under a separate entry labeled cash. This entry has no link and cannot be corrected or deleted. The result is my total value for my holdings in all accounts is over stated by this amount.

I do not know or see anyway to remove this duplicate entry. Your help will be greatly appreciated.

Quicken Kristina

Thank you for your reply @ttttttvt,

https://community.quicken.com/discussion/comment/20515650#Comment_20515650

The issue I referenced was in response to @nothear2talk.

For your issue, I recommend that you contact Quicken Support directly. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

Hello @Neil3@,

Thank you for letting us know you're seeing the same issue. If you have already followed the instructions from the Community Alert linked earlier in this discussion, and the issue persists, then I recommend you contact Quicken Support directly for further assistance, as they have access to tools we can't access on the Community and they're able to escalate the issue as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that I could not be of more assistance!