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Do the Developers use Customer Accounts As Testing Grounds?

recursor1

So, I had some weird behavior happen today while using Quicken in my account. My data file got corrupted so my quotes for several lots were wrong. I restored it, and now it's okay, but the paycheck sync issues I've reported previously now show different numbers. The timing of this is odd because I just reported this issue, and now things are changing when I wouldn't expect them too. I'd expect the problems I'm seeing to be consistent, not change out of the blue. So I'm wondering, do the devs troubleshoot individual customer accounts?

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NotACPA

NO ONE, other than you, has access to the data files on your computer.

What you're reporting sounds like data file corruption.

recursor1

It was a fair question, considering I've started fresh data files previously and manually imported all my transactions before.

recursor1

I continue to experience these issues. You know what though, I think you might be right. I'll switch things up and see what happens.

Chris_QPW

If you are using Sync to Mobile/Web try turning that off.

recursor1

I'm not. I don't use that feature. The paycheck failure has been going on for quite some time. This data file may indeed be corrupted. So I'll move some stuff over to a new file. But this has still been a persistent issue.

Jim_Harman

@recursor1 If you are not using the mobile or web features, make sure the Sync setting at Edit > Preferences > Mobile & Web is set to Off (slider to the left.)

skeleton567

I don't know if others a might access your files, but I think the best protection is to maybe keep our data on a system that is not left on the network. I don't do downloads for just that reason. I have also found that the file integrity checks make unwanted and incorrect changes to my data that have nothing to do with structure.