How to manage Paypal Credit? Manual download format changed; automatic downloads problematic.

KC Smythe
KC Smythe Member ✭✭✭
edited December 2 in Download, Add/Update Accounts (Mac)

Cut to the chase: I have been managing Paypal Credit by manually downloading transactions every month from the Paypal Credit site. It downloaded in a QFX file and imported beautifully into Quicken. Now Paypal has converted their old Paypal Credit online accounts to a physical Paypal Credit Card. Their online management experience has been revamped in the process. They have reformatted the way you order manual downloads on their site, and the downloads for Quicken now only come in QIF files, which I can't import into Quicken. Any suggestions?

The reason I manage this manually is that the Quicken Connect downloads result in a snapshot of Paypal's internal accounting system. For each item, it returns two transactions: one of the charge or credit hitting Paypal, and the other offsetting transaction of Paypal transferring it to Paypal Credit. (I just confirmed it still works this way.) Since each transaction has an offset, the balance always returns to zero. I found it less confusing doing the manual downloads, because they only had one transaction per item and the balance ended up correct.

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @KC Smythe,

    Thank you for reaching out with this question. Does PayPal offer CSV as an option? It's not as seamless as QFX, since the CSV file may need you to manually reformat it before it'll import properly into Quicken. For information on how to import a CSV file, please see this article:

    https://www.quicken.com/support/how-do-i-import-a-csv-file-into-quicken-for-mac/#section-windows-1

    I hope this helps!

    Quicken Kristina

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  • KC Smythe
    KC Smythe Member ✭✭✭

    Thanks for this. It's less trouble just to manually enter everything, which fortunately isn't much from month to month. I hope if any Quicken programmers have any contacts with PayPal, this problem is known and being addressed.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply,

    The financial institution decides whether or not to provide a QFX file, so that part is outside our control. For that, your best bet is to contact PayPal and ask them to restore that functionality.

    As far as the ability to connect for download into Quicken, that is a known issue that our teams are working to resolve.

    Thank you!

    (CTP-14865)

    Quicken Kristina

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