OSU Issues/Error CC-501

IowaMC60

Holy Cow how this seems broken. Stopped working and now efforts to reset or reconnect are locking up Quicken without any ability other than restart the computer. I use both NetBenefits and "Conventional" options.

Hopefully this gets fixed very soon, significant issue

Mary T

I'm having the same issue and just reported it. Of 8 fidelity accounts, only 1 updated - it was an individual account. The other 7 are joint.

Tim Lewis

Same issue, it seems. All accounts fail to update, except Vanguard.

rotygolf

Several of my investment accounts are not updating (Schwab, Fidelity) "..due to an unknown error." CC-501. I try again and it appears to complete quickly but with the same error. Whats going on? Is this related to the slowness of One Step Updates or a capacity issues of the Quicken servers to handle the updates? This has been going on for 2 days.

mskis

Same issue….waited 24 hours….still fails….

KGShu

Same issue for me

mskis

Same issue…Schwab, Fidelity and Coinbase…..all fail…..

GermanBlueRam

Same here, for Fidelity and Schwab. Although one of my five Fidelity accounts (I have both retirement and brokerage accounts) did update. And fortunately that was the one that had a lot of activity on October 30.

mrzookie

same here

will66pu

update returns 501 error on Schwab, FIdelity, and Merrill. One Step Update took 15 minutes to complete, did do update on banking and credit card accounts. Running Quicken Classic Business and Personal R64.35 , 27.1.64.35 on Windows 11

rotygolf

@Quicken Anja Are the issues we are experiencing as users where accounts are not being updated related to the "one step update slowness"? Your comment that users are experiencing slowness DOES NOT state that the accounts are not being updated. Its just says slowness. I could deal with slowness if my accounts were updated, but they aren't being updated. I'm seeing my accounts are NOT being updated and an unknown error with error code CC-501. Please clarify in your ANNOUNCEMENT comments and be SPECIFIC.

leishirsute

Same issue for me. All accounts updated during OSU except Fidelity accounts which reported a CC-501 error after about a 5 minute hang of "Processing Data" for all accounts.

However, when I tried to download transactions for an individual Fidelity account, Quicken reported a CC-501 error but downloaded some transactions and the Last Download time stamp updated for all Fidelity accounts. I tried another Fidelity account, Quicken reported a CC-501 error again but downloaded more transactions and the Last Download time stamp updated.

Prior to this morning, daily updates have had no connection problems since the Fidelity cutover 2 weeks ago.

Very unstable behavior.

Based on the number of reports about this the last 2 days, it appears to be a Quicken back-end service issue.

batstang2000

Same for me with Schwab. It did this yesterday also. I have reported a problem. Q Classic Premier R64.35, 27.1.64.35

EvDob

Schwab & Fidelity for me, though one Fidelity account worked, the last one I'd connected. Problem reported.

xjthorn

Oct 29/30 Second day in a row, one step updates hangs. After 5 - 10 mins i finally get a completed download. Anyone else experiencing the same problem?

batstang2000

My Schwab returns error cc-501 during one step update. Did this on 10/30 and 10/31.

Missouri Tom

I also cannot download from Schwab yesterday and today. Error cc-501

marcaronson408

Schwab, Fidelity and Merrill not updating for me. I waited 24-hours to report it as I have been getting CC-501 errors since yesterday.

Also, one step update sometimes seems to be very slow / gets hung up. At other times it completes in the usual timeframe, but reports the CC-501 errors referenced above.

Marc

EvDob

Did all of you experiencing this recently add an account without deactivating & reactivating all your other accounts at the same institution(s)?

chestrenu

Fidelity just hangs for several long minutes and then reports CC-501!

raydec1

Same problem. Been going on for over 2 days. Is someone from Quicken looking into this?

gjscaven

This same error in updating Fidelity accounts has been occuring with my OSU's as well. It started yesterday, and like someone else above noted, I waited 24 hours to attempt to update again. Same error. All of my accounts download transactions but my Fidelity accounts - a CC-501 error that it simply says 'unknown'. Here's the error message I see…same error message that started yesterday.

xjthorn

same for me, no info from Quicken Support.

nmestanas

Well, mine seems to be doing the same., except I didn't wait that long. Mine was Fidelity. @EVDob, no. I swapped Fidelity over to EWC+ like a week ago. It's been fine since (although no activity in the account).

So I ran OSU, saw all the swirling circles. After a few minutes, there was no change. I knew something was wrong so ended the task. Tried again, same result. Came here, saw this thread. Tried again but unchecked Fidelity. OSU completed successfully.

Rather than reauthorize (yet again!!), I'll just wait a few hours and try again.

QknBB

when i attempt a one step update of my fidelity accounts, I get an error message CC-501 "We are unable to update this account due to an unknown error" The last successful update was on 10/29 so this is a new error. I am on windows 11 Pro with quicken release version R64.35

Chuck56

Same with me. For the last 2 days Raymond James and Wells Fargo completed, but AMEX, Citi, and Fidelity got stuck on "Processing Data". Finally, I had to Ctrl, Alt, Del to shut it down and restart. RJ and Wells Fargo are Direct Connect and the other 3 are Express Web Connect +. The common denominator to the issue seems to be with EWC+.

recursor1

My accounts aren't updating and investment updates are painfully slow. Widespread issue I guess.

nmestanas

There are several other threads on this. I suggest you wait a bit (like an hour or so) and try again.

I'm having the same issue with Fidelity.

jjmdj

I've also had the same OSU problem with Fidelity and Schwab yesterday and today. Vanguard accounts update properly. Takes OSU a long time to finally time out and display CC-501 error messages. Seems like that logon protocol is having problems again, similar to what was occurring back when those two brokerage houses initially switched to this new logon protocol.

plraymond

i've been receiving CC-501 on Merrill Lynch Investments for the past 2 days.

Peter

Quicken Anja

Hello All,

Thank you for taking the time to report this, though we apologize for any inconvenience this is causing!

Our teams are aware and working to resolve this as quickly as possible. For the time being, we advise waiting a few hours and trying again later.

Thank you!