OSU Issues/Error CC-501

1356

Answers

  • RobHH
    RobHH Quicken Windows Subscription Member ✭✭
    edited November 1

    Getting same CC-501 errors with Fidelity and JPMorgan Chase

  • rsmoore
    rsmoore Member ✭✭✭
    edited November 1

    I also have been getting connection issues but with Citi Cards for a what it seems at least a week if not longer. I have had the error message pop up but during the one step, my transactions are downloading but the message still appears. I am tired of receiving the message in One Step Update! What is going on?

    I am running Quicken Classic Premier Version R64.35, Build 27.1.64.35 under Windows 11

  • DanW3
    DanW3 Quicken Windows Subscription Member ✭✭
    edited November 1

    I am also getting this error with my JPMorgan brokerage, banking and credit card accounts. Also with my Discover card account.

  • leishirsute
    leishirsute Quicken Windows Subscription Member ✭✭✭✭
    edited November 1
    https://community.quicken.com/discussion/comment/20518625#Comment_20518625

    That worked for me as well. Thank you for the suggestion.

    Deluxe R64.30, Windows 11 Pro

  • Chuck56
    Chuck56 Quicken Windows Subscription Member ✭✭✭
    edited November 1

    Same here.. Citi

  • nad493
    nad493 Member ✭✭
    edited November 1

    Think maybe the CC501 Error and One Step Update hanging are two different problems. For CC501 errors , have you tried resetting the account in Online Services from the account list on the specific account ?

  • CaveCreek
    CaveCreek Quicken Windows Subscription Member ✭✭✭✭
    edited November 1

    Working normally for Fidelity at 10/31/25 12:55 PM, MST

    B) Windows 11 Home / Quicken Premier Subscription - Quicken user since the last century

  • chestrenu
    chestrenu Quicken Windows Subscription Member ✭✭
    edited November 1

    All worked fine at 4 PM eastern time today!

  • chestrenu
    chestrenu Quicken Windows Subscription Member ✭✭
    edited November 1

    All worked fine at 4 PM eastern time today!

  • chestrenu
    chestrenu Quicken Windows Subscription Member ✭✭
    edited November 1

    All worked fine at 4 PM eastern time today!

  • SomebodyInGNV
    SomebodyInGNV Quicken Windows Subscription Member ✭✭✭✭
    edited November 1

    I also have been getting connection issues but with Citi Cards for a what it seems at least a week if not longer. 

    Connection issues with Citi are not new. My report is of a broader nature, but perhaps short-lived.

  • SomebodyInGNV
    SomebodyInGNV Quicken Windows Subscription Member ✭✭✭✭
    edited November 1

    I think my complaint here: (New connection issues — Quicken) is a duplicate of this one.

  • WoodCountry
    WoodCountry Quicken Windows Subscription Member ✭✭
    edited November 1

    My Merrill Lynch update this morning also resulted in a CC-501 error. Does the "wait 48 hours" rule count weekends or only business days? Is there a published solution to that error? For what it's worth, the Merrill Edge updates did not error out.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod
    edited November 1

    Hello @WoodCountry,

    Thank you for letting us know you're encountering this error. To track the status of the issue, I recommend that you bookmark the Community Alert linked below:

    https://community.quicken.com/discussion/7967713/new-10-31-25-qwin-cc-501-multiple-financial-institutions

    Thank you!

    (Ticket #12028330)

    Quicken Kristina

    Make sure to sign up for the email digest to see a round up of your top posts.

  • markswot
    markswot Quicken Windows Subscription Member ✭✭
    edited November 1

    I will add to the chorus. Very long OSU times. Fidelity seems to be causing the issue (tried updating Fidelity on its own, and took a very long time…and I had to reset the accounts to make it happen).

  • kmagnush
    kmagnush Quicken Windows Subscription Member ✭✭✭
    edited November 1

    I got the cc-501 error this morning when downloading Fidelity transactions. Second time I tried, I got the error but it downloaded old transactions again (I am now on the new way of downloading with Fidelity). Hope this gets fixed soon!

  • AndrewDB
    AndrewDB Quicken Windows Subscription Member ✭✭
    edited November 1

    Same problem this morning (11/1). Seems to have started about 10/30. Re-authorizing Fidelity accounts only does the 1 account, the other two are not available to add (accounts 4 and 5, which are not in this date set of Quicken, but are in others, seem available to add no problem). Very delayed responses from Fidelity handshake when I am "activating one step update" in Quicken trying to re-authorize these accounts.

  • leishirsute
    leishirsute Quicken Windows Subscription Member ✭✭✭✭
    edited November 1

    Likewise. Quicken is stalling during OSU due to Fidelity. After 5 minutes, OSU completed with CC-501 errors for Fidelity.

    Did a Fidelity account reset, which is currently stuck on "Updating your Accounts" for the last 7 minutes. Finally, the "Updating your Accounts" completed.

    Did an "Update Transactions" of only the Fidelity accounts. Stuck on "Processing data…" for 5 minutes. The update finally completed with a CC-501 error but transactions downloaded. However the "Last download" time stamp for each Fidelity account did not change from the previous day's download. Really buggy.

    Did an "Update Transactions" of Fidelity only - again. After waiting about 1 minute on "Completed" screen, more transactions downloaded to different Fidelity accounts than the prior update and the "Last download" time stamp updated to current date time on all the Fidelity accounts.

    All these Quicken problems with Fidelity during month end transactions.

    Deluxe R64.30, Windows 11 Pro

  • beachmar
    beachmar Quicken Windows Subscription Member ✭✭
    edited November 1

    Is this being addressed at Quicken? Obviously a system issue. What is being done to resolve? and most importantly WHEN WILL IT BE RESOLVED?

  • EricL1968
    EricL1968 Quicken Windows Subscription Member
    edited November 1

    I'm having the same error, but today, 11/1, even though I got the error, Transactions still came through. It doesn't look right though. Nothing is showing as a reinvestment transaction and a couple of EFTs are showing up twice. Once as a dividend and once as a long-term capital gain for the same amount. When I looked at the accounts through CS website, there are adjustments which are not reflected for the duplicate transactions.

    If I delete these transactions, will the correct info come through when everything is fixed? Or, will I need to manually enter them later?

  • nmestanas
    nmestanas Member ✭✭✭✭
    edited November 1

    Just adding. Mine failed early yesterday (posted yesterday). Waited a few hours, tried again and Fid updated. Ran OSU this morning and failed again. This time stepped through resetting. No joy. Took a long time to complete, nothing updated. Run OSU and Fid still fails.

    <sigh>

  • jt133d
    jt133d Quicken Windows Subscription Member ✭✭
    edited November 1

    I fixed this issue yesterday, October 31st, only for it to return today.

  • vnolin11
    vnolin11 Quicken Windows Subscription Member ✭✭
    edited November 1

    I had no timing issues with my end of month download this morning at 7:53am EST. The download took less than 2 minutes. Includes non Fidelity (15) accounts However, my Fidelity CMA and Brokerages MM (SPAXX) dividends updated incorrectly. I changed both transactions from Div to Divx. All IRA accounts transactions successfully updated.

  • Ducati
    Ducati Member ✭✭✭
    edited November 1

    Again this AM, similar to 10/31 AM, OSU is extremely slow and eventually shows 501 Errors and does not download for several accounts. Schwab and Fidelity are not downloading. Windows Quicken Classic Premier.

  • Zunka72
    Zunka72 Member ✭✭✭
    edited November 1

    I am also getting CC-501 error when updating my Fidelity Account since Thursday Oct 30

  • Bill O'Neil
    Bill O'Neil Member ✭✭✭
    edited November 1

    Thanks the animation unchecking solved the problem with the downloads through Fidelity and Merrill Lynch being hung up. Now I’m getting: the dreaded we are unable to update this account due to an unknown error statement. Hope they can fix this.

  • Zunka72
    Zunka72 Member ✭✭✭
    edited November 1

    I am also getting CC-501 error when updating my Fidelity Account since Thursday Oct 30.

    After multiple attempts to update it does update once. But takes several attempts.

  • Zunka72
    Zunka72 Member ✭✭✭
    edited November 1

    After several attempts it does work once. But I noticed it is not updating all accounts

  • loantaka
    loantaka Quicken Windows Subscription Member ✭✭
    edited November 1

    For the first time this morning, one step update was extremely slow and finished with 501 errors on my Schwab and Fidelity accounts. I tried re-initializing one of the fidelity accounts, went through it but it did not solve the problem. Quicken, please advise, I am growing very frustrated with all the issues of the past few weeks!

  • Mark Shafton
    Mark Shafton Quicken Windows Subscription Member ✭✭✭
    edited November 1

    jt133d is correct. Turning off animations is only a one day fix. The problem has returned again today but animations are still off so that must have been a coincidence. I would echo the sentiments of beachmar. Quicken needs to get this fixed and soon!

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