Mr. Cooper is no longer connecting.

bshopay

Mr. Cooper is no longer connecting in Quicken for Mac. I have verified that correct credentials are being used. I can log in to their website directly.

Quicken Anja

Hello @bshopay,

Thanks for reaching out!

It looks like your Mr. Cooper account is hitting an internal error FDP-103, which usually means Quicken is being told the login credentials are incorrect or there are outdated credentials stored in your Mac’s Keychain.

For context, this error often occurs even if you can log in directly to the bank’s website. The typical approach is to:

• Deactivate any affected Mr. Cooper accounts in Quicken.
• Remove any stored Quicken passwords for Mr. Cooper from the Mac Keychain.
• Re-add the accounts in Quicken, carefully linking them to the existing accounts.

Please refer to this support article for full detailed instructions.

If those steps don’t resolve the issue, the next step is to contact Quicken Support so they can review the connection logs and escalate further if needed.

Thank you!

bshopay

I followed these instructions and still get the same error. I have verified that the credentials I am using both on their website and within Quicken are the same. Logging in to the website is fine but Quicken is not.

bshopay

@Quicken Anja

Quicken Anja

@bshopay Thanks for confirming that you went through all the steps in the article and are still getting FDP-103.

At this point, since the standard troubleshooting didn’t resolve the issue and the credentials work on the financial institution’s website, the next step is to contact Quicken Support directly. They’ll be able to review your connection logs in real time and determine whether this needs to be escalated to our connectivity teams for further investigation.

Thank you!