ONGOING 11/28/25 USAA - Missing transactions

Quicken Janean

We’re currently aware of an issue where USAA transactions are not downloading in all Quicken products. As a result, some customers may notice missing transactions.

Before trying other troubleshooting steps, we recommend reviewing the FAQs below to see if they help resolve the issue:

• Quicken for Windows:
  https://www.quicken.com/support/missing-some-transactions-when-downloading-bank/
• Quicken for Mac:
  https://www.quicken.com/support/im-missing-some-transactions-or-new-transactions-did-not-download-my-bank-quicken-mac/

Our teams are actively investigating and working to restore normal connectivity as quickly as possible. This has been escalated internally, though we do not have an ETA at this time.

To be notified of updates as they become available, please click the bookmark ribbon located in the upper right. If you do not see the bookmark ribbon, please make sure that you are signed into the Quicken Community. 

(Ticket #12054304)

Quicken Janean

UPDATE 11/21/25

We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience. 

Thank you!

Quicken Anja

ONGOING 11/28/25

This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

We apologize for any inconvenience and appreciate your patience.

Thank you!