RBC Wealth Mgmnt

clark W
clark W Quicken Windows Subscription Member ✭✭
edited November 18 in Errors and Troubleshooting (Windows)

Quicken cannot connect (Error OL-294-A); Not connecting for last two days

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Answers

  • clark W
    clark W Quicken Windows Subscription Member ✭✭

    Will not connect

  • sharpwls
    sharpwls Quicken Windows Subscription Member ✭✭

    same problem here

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @clark W & @sharpwls,

    Thanks for reporting this. OL-294-A indicates that Quicken isn’t receiving the expected response from RBC’s server during the connection attempt. This can happen even if you’re able to sign in normally on the bank’s website.

    Please refer to this support article for guidance.

    If the error continues after following the guidance outlined in the support article, it typically points to a temporary server issue or an outage on RBC’s end. In that case, you will need to contact the financial institution directly, as they will need to resolve the connection issue. When contacting them, sometimes asking for a supervisor or Tier 2 can be helpful, since front-line agents are often not familiar with 3rd-party softwares such as Quicken.

    Thank you!

    -Quicken Anja
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