Fidelity 3 prices not updating and HSA account not downloading transactions [Edited]

Tammy Van Buren

What is the status of this update? I have a 401(k) with Fidelity and the prices no longer update. I have to update the prices manually each day. It was working for a couple of weeks and then stopped again the middle of last week. Our HSA with Fidelity is no longer downloading transactions.

In addition, there is not an institution option for Fidelity Net Benefits when you try to deactivate and reactivate the account. Because of that, when you reactivate it, there is no 401(k) option as account type - just brokerage.

Quicken Kristina

Hello @Tammy Van Buren,

Thank you for reaching out! The issue with no transactions for the HSA account is a known issue. Please see this announcement for more information:

https://community.quicken.com/discussion/7967098/10-13-25-no-transactions-for-fidelity-hsa-accounts

For the issue with prices not updating, is this happening with all your holdings, or only specific ones? Are these publicly traded or non-public securities? Are they holdings in a Fidelity NetBenefits or a regular Fidelity account? Are the prices just delayed, or are they not updating at all? Do the holdings have a valid ticker associated with them?

I look forward to your reply!

Tammy Van Buren

Kristina, the accounts that are not updating are a 401(k) through Fidelity Net Benefits. This is no longer a choice when adding or resetting an account. They are not actual mutual funds but the are funds that they use for corporate 401(k) accounts. They are not updating at all, I have to go in and update them daily. This used to work flawlessly. I don't know why Fidelity Net Benefits is no longer an option for an institution - it always was an option prior to their update. Something is broken.

MBear

I have the same problem with securities in my 401(k) not updating. Apparenlty, there is still a problem updating prices for non publicly traded assets. e.g. Collective Investment Trusts (CIT). Also, the Complete tracking method for 401(k)s appears not be functioning (previously acknowledged by Fidelity). I have not been able to download any transactions in the 401(k) since the migration to Express Web Connect+.

Boatnmaniac

https://community.quicken.com/discussion/comment/20523158#Comment_20523158

It was announced when Fidelity first started to migrate to EWC+ that the Fidelity Net Benefits FI was being eliminated and replaced by Fidelity Investments.

That being said, there are ongoing issues with getting Fidelity Investments to work correctly, especially with HSA and Net Benefits accounts. Since I don't have either of those types of accounts I can't really speak to those issues but you might want to read through this posted Alert. I think you'll find that it does speak so at least some of your concerns/issues.: UPDATED 10/28/25 Fidelity Updates .

You might want to bookmark this Fidelity Updates Alert (as shown in example picture that follows) to be kept informed of when updates to the Alert are posted.

Tammy Van Buren

I have read the update. My concern was that it was working for a couple of weeks, and then it stopped again. Because it had started working I thought it was fixed.

Boatnmaniac

https://community.quicken.com/discussion/comment/20523200#Comment_20523200

What you had said in the post I replied to: "They are not updating at all, I have to go in and update them daily. This used to work flawlessly. I don't know why Fidelity Net Benefits is no longer an option for an institution - it always was an option prior to their update. Something is broken."

Sorry, I had no idea that you already knew the answers to these things.

Geobrick

Yes. It seems we lost the ability to get the end of day NAV (share price) updates from funds in our Fidelity 401k (and other corporate type accounts) previously available when using direct connect to nb.fidelity.com.

The funds are typically private corporate stock funds or other funds unique to Fidelity 401ks. They don't have symbols that match any publicly traded funds. However, these NAV prices were somehow available when quicken connected through the Netbenefits account login but no longer available through Fidelity Investments (even though the accounts are accessible).

I tried changing the symbols to the numbers Fidelity uses but it didn't help.
An example of a fund not updating is FID GR CO POOL CL S (31617E471)

How can we get the prices of funds like these to update like they used to and not have to manually enter them into quicken. Has anyone come up with any work arounds until Quicken comes up with a solution?

Quicken Kristina

Hello @Geobrick,

Thank you for sharing your experience. The issue with non-public funds not updating is a known issue that our teams are working to resolve. We do not have an ETA, but I can see that the ticket is open and in work.

Thank you!

(CTP-14996)

Geobrick

Has anyone seen any progress on being able to get the end of day NAV on funds within our netbenifit accounts without having to manually add them?

Update: I just ran OSU and the NAVs of the private funds are getting updates. This seems to be fixed.

Tammy Van Buren

This works one day and is broken the next. I shouldn't have to look at the online account every day to make sure that the NAV's have updated correctly. When is this going to be completely fixed?

Quicken Kristina

Thank you for your replies,

@Geobrick,

I'm glad to hear it's working now! If the issue returns, please let me know and provide a screenshot of the impacted account register(s).

@Tammy Van Buren,

Thank you for letting us know you're still seeing this issue intermittently. To help our teams investigate the issue, please send a problem report with log files attached and a screenshot of the affected account register(s). Note: Problem reports allow a maximum of 10 attachments. If you need to send more than 10, please use a 2nd problem report.

Please let me know once the problem report is sent.

Thank you!

Geobrick

It's possible the intermittent problem is because Quicken is often one day behind on capturing the end-of-day NAVs from the brokerage. The brokerages typically update the NAVs late at night. With EWC+ Quicken is probably collecting the day's transactions before the NAVs are updated. With the older direct connect method, we downloaded in real time from the broker, but I believe with EWC+ the transactions are collected by Quicken at a set time of day and that may happen before the NAVs are updated by the brokerage.