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Quicken should report an error when a transaction upload fails

thompson87

The current ongoing problems with using Direct Connect to PNC Bank is primarily due to PNC, according to Quicken support. However Quicken itself should report when an attempt to upload a payment transaction fails. Instead Quicken seems to act as if nothing went wrong, even though the transaction that was supposed to be sent still has the "Send" status after the attempted update.

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Bill Payments

Windows

Comments

Quicken Kristina

Hello @thompson87,

Thank you for letting us know you're seeing this issue. It is quite likely that the connection issue with PNC is the reason for the silent failure when trying to send bill payments via bank bill pay.

Usually, there is an error message if Quicken tries to communicate with the financial institution's servers and either can't connect or gets an error message from the server. Did you get any error message or prompt when trying to exit Quicken or on re-opening Quicken?

I look forward to your response!

thompson87

I received no error messages about the failure to communicate properly with PNC. That's the point of my message. There should have been one. Failures should not be "silent."

Quicken Kristina

Thank you for your reply,

Is this problem still happening, or is it working now? The lack of an error message would indicate either a file-specific problem, or the communication issue between PNC and Quicken manifest in a way that did not cause the error message which would usually come up to trigger.

I can see that you sent a problem report with log files attached on the 18th. If you would like me to check the logs for insights into what might have happened, please provide the amount you tried to pay, the payee, and the date you tried to send the payment.

Thank you!

aldahal

RE: Uploading payments to PNC from Quicken Direct Connect

Going into the third week with this problem…

I have spent over 4 hours on multiple calls to PNC including their "tier 3" tech support. Same problem. I upload payments, get the green "complete" message and the register still shows "SEND" and no error message. I am awaitng yet another call from PNC tech support "within the next 4 days".

Quicken Kristina

Hello @aldahal,

Thank you for sharing! I'm glad to hear that PNC's tech support is working to help resolve the issue.