Check Pay Not Working

tapierce

I'm using Quicken Classic Business and Personal on Windows 11. I tried to pay a bill via check pay this morning with the bill pay feature which I've been using for years. I immediate received an error

"Could not initiate payment. Additional information: Parameter FundingAccountId must be specified for this request. (Code: QCS-0400-6)."

The payment did not go through. I was using a bank that I've had set up in Quicken with bill pay for years. When I go into the bank account details, it shows that online bill pay is activated. So I then went into the option to Review and Repair payment accounts from the Bill and Income screen. I then received a message that said something along the lines of the payment accounts were missing locally but were on the Quicken servers so I assume that it synced them back down to my pc. However, now when I go into the Bill and Income screen to use the check pay feature to pay the bill, there is no option to do so.

I've closed the application and reopened several times, but the option to use check pay is still

missing. I'm on the latest Quicken version (all updates applied). It seems there's some kind of issue going on here. Any help would be appreciated.

Quicken Check Pay Error.jpg

realmvpisme

I'm having this issue as well. Guessing it's a bug.

Followup:
The chat support was completely useless.
I called support and they said the issue started happening yesterday. They're working on a fix but don't have a timeline on it yet.

Quicken Anja

Hello @tapierce & @realmvpisme,

Thanks for reaching out!

This is a known issue that has been escalated internally, though we do not have an ETA available at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all avaiable updates and information.

We apologize for any inconvenience in the meantime! Thank you.

zeefoo

Having same issue 20year plus user this is probably goning to push me to just use the Banks web app.
Tired of the bugs

UKR

See

https://community.quicken.com/discussion/7968418/new-11-20-25-unable-to-send-schedule-checkpay-payments-qcs-0400-6

Something's SNAFU with the Check Pay processing.
Until this problem is resolved, I recommend that you write and mail (or print with Quicken from your computer) a paper check, making sure that you mail early enough for payment to arrive at the biller on or before Due Date.

Alternatively, logon to your biller's website and, using their Autopay service, make a one-time payment, to be deducted from your checking account or a credit card on or before Due Date.

paton

…being told to "disable and re-enable the account" after attempting to Check Pay an existing Check Pay payee.

How do I disable and re- enable this Check Pay payee?

UKR

https://community.quicken.com/discussion/comment/20523824#Comment_20523824

Most likely, due to whatever is wrong with Check Pay processing, I'd suggest that you do not attempt any disable/re-enable of Check Pay.
Until the problem has been resolved, use one of the available alternate payment methods instead.

DigitalDawn

Same issue here.

aestiles

I have been a Quicken user for 30 years. Mostly I am a fan of the product but the Bill Pay capability continues to deteriorate to the point that it is almost unusual. I have used this feature as an important productivity tool for the thirty years. Online bill pay is unusable in its current state. Now Quick Pay using payment by checks is unusable. The only think saving Quicken is that there isn't a better product out there that does the other parts of Quicken. Hopefully Quicken figures this one out for all of us that have commented or posted on this topic.

Randy 415

Same problem here. Paper checks are not an option. I haven't had a paper check in a decade. So I had to log on to multiple web sites, and use their web pay system. Certainly not convenient or easy.

Quicken Anja

Hello All,

Thank you all for continuing to share your experiences.

Our teams are actively working to identify the root cause and restore functionality. At this time, there isn’t any additional troubleshooting on the user side that will resolve it, and we don’t have an estimated timeline yet.

We’ll post updates in the Community Alert as soon as new information becomes available.

We appreciate everyone’s patience! Thank you.

Keltic

Quicken's AI online helper has a 3 step process cure, that you might want to try. When I tried to call CS they put the blame on my bank's direct connect. I think I will just wait until this is resolved.
Why do I keep getting the impression that Quicken is a Beta program and that the users are paying to test it out for them. They just "can't leave well enough alone"; or "if it is not broke don't fix it".

Torrey Brooks

I have the same situation although in my effort to fix, I deleted Check Pay, attempted to reinstall per the advice of CS and received an additional error message…"Routing and account information may not be modified because there are payments processing."

I don't know if the payments that I had set up for later delivery are going to proceed or whether this glitch will kill those off as well. Any insights?