missing budget items on HOME page

Brad Booth

This is not the product or service level we were promised when Quicken transitioned to a subscription model. We were told the greatly increased costs of a subscription would provide the necessary resources to repair and improve the product. Well, I'm not seeing it. This issue only illustrates that Quicken is either severely understaffed, incompetent, or simply does not care about non-critical issues that do not generate new revenue.

galahad

Brad you keep stated what I have been thinking since this problem they created started. The increase the subscription and create problems. I am NOT a computer programmer and have no idea on how to fix this problem - but it appears that the staff at Quicken is the same level of capabilities.

galahad

I appreciate your sincere replies concerning this long and ongoing problem. It has been 5 updates since Quicken created this problem - how many more updates will it take to get it right?

NotACPA

I'll also point out that a number of issues (e.g., the current Fidelity download issue) are sporadic or impact a subset of users … so determining the cause is sometimes quite difficult.

I'm not experiencing the Fidelity issue, for example, but I'm aware that others are. Until Q can figure out why there's this discrepancy, there probably won't be a fix. That's just the way that software development works.

Lennox R Conliffe

I temporarily retained the Horizontal Bar by installing a clean version from 2024 without any internet connection until the problem is resolved. Internet connection automatically updates the software.
When you start Quicken Classic refuse the updates if you want to retain the horizontal bar.

Quicken Alyssa

@Lennox R Conliffe,

Thank you for chiming in.

We appreciate you sharing how you are currently getting around this, as it may be helpful to others.

The escalation ticket for this issue remains open, and progress is being made. We appreciate your patience as we work through this.

Thanks again!

[CTP-15435]

Brad Booth

It's good to hear that the ticket remains open. Obviously, using Quicken offline is not a viable solution for most of us as online features and capabilities are a significant part of Quickens functionality and use case benefit.

Quicken Alyssa

@Brad Booth,

Thank you for adding to the discussion.

Definitely not a good suit for everyone, and that's ok. Yes, the ticket is still being worked on.

Hopefully, this will be resolved soon!

Brad Booth

It's been over five months since this problem was first reported. Any way to get an ETA on the fix?

Quicken Carlos

Hi @Brad Booth,

Thanks for following up on this thread.

I’ve reviewed ticket CTP-15435, and it is still open. Our support team is actively working toward a solution; however, there is currently no ETA available.

[CTP-15435]