America's Credit Union

System

This discussion was created from comments split from:

Quicken Unable to Verify Financial Institution - QFX

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Michael G. Wright

How do I connect America;s Credit Union to Quicken?

Michael Harrison

With the conversion to EWC+, I have not been able to connect Quicken to America's Credit Union and download transactions as well. Any help is appreciated.

UKR

More details, please.
Do you use Quicken Mac or Quicken for Windows?
What version, edition level (Starter, Deluxe, etc.) and release (R xx.xx) of Quicken are you using?
US, Canadian or other country version?
Is your subscription expired or still active?
Click Help / About Quicken (Mac: Quicken / About Quicken) to get this information.
What version of Windows or Mac OS are you using?

When attempting to Add a New Account (Tools / Add Account or click the "+" icon in the Account Sidebar title), what error messages or error codes do you receive?

If you haven't done so already, I'd say it's time to contact Quicken Support on the phone during posted hours of operation and request help. Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it.

Michael Harrison

Do you use Quicken Mac or Quicken for Windows? Quicken for Windows

What version, edition level (Starter, Deluxe, etc.) and release (R xx.xx) of Quicken are you using? Premier R65.17

US, Canadian or other country version? US

Is your subscription expired or still active? Active

What version of Windows or Mac OS are you using? Windows 11

Michael Harrison

EWC+ is not showing as a connectivity option

Michael G. Wright

Perhaps, this is the problem. Quicken should be connecting to americascu.org but instead tries to connect to accounts.americascu.org. As I understand it, ACU used the latter once upon a time but no more. CoPilot told me there is no such account anymore. It doesn't exist.

I could be wrong too. At 76 I can barely run Quicken, much less CoPilot.

Hmmm… can't reach this page

Check if there is a typo in accounts.americascu.org.

DNS_PROBE_FINISHED_NXDOMAIN

Quicken Kristina

Hello @Michael G. Wright & @Michael Harrison,

Thank you for letting us know you're encountering this issue. To help troubleshoot, please provide more information. What happens when you try to connect America's Credit Union in your Quicken file? Are you seeing any error messages/codes?

I can see there are a couple connection options. Which one are you using when attempting to connect?

I look forward to your reply!

Michael Harrison

EWC+ is not an option to select… per below

The error message displayed when attempting to login via Express Web Connect is as follows:

I've tried trouble shooting using Windows Network Diagnostics to no avail…..

Quicken Kristina

Thank you for your reply,

To clarify, is that the error message you see when you click the Sign In button, or is that the error you see after trying to login directly on the website itself?

If you're seeing the error after clicking the Sign In button, please make sure that your browser extensions are paused or temporarily disabled, especially ad blockers and pop up blockers. Temporarily setting a different default browser may also help. If you use a VPN, please try turning it off while connecting the account.

Thank you!

Michael Harrison

I'm getting to the login page now and when I enter my login/password I receive the following message…

Quicken Kristina

Thank you for your reply,

Since this error is happening on the financial institution's website, I recommend that you contact the financial institution directly for further assistance.

Thank you!