Transactions won't download into quicken

eballing
eballing Quicken Windows Subscription Member
edited December 3 in Errors and Troubleshooting (Windows)

Recently, when I try to download transactions, Windows tries to download an installation file. The message says "Windows needs to configure quicken". Then I can't find the file that Windows is looking for. I haven't changed anything, and everything worked two weeks ago.

Screenshot 2025-12-03 130716.png

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  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭

    How are you initiating that download? What specific steps? What are you clicking on?

    Because what you're showing doesn't look like any download that I've previously seen.

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @eballing,

    Thank you for sharing your experience.

    I believe what you are describing is currently a Known Issue. Uninstalling and reinstalling the application should resolve the issue.

    To be notified of updates as they become available, you can bookmark the linked alert.

    Thank you!

    Quicken Alyssa

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  • DavdM
    DavdM Member ✭✭

    I had the exact same problem - started after the latest update last week. EZ fix. Download Quicken and install. No need to uninstall; the installation will uninstall your Quicken and install a new Quicken. All your data files are saved and I was error free and ready to go in less than 3 minutes.

    Also, the problem scrambled some of my accounts and left me with wrong totals. The re-install fixed all that.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @DavdM,

    Thank you for adding to this discussion and letting us know what worked for you! This information may be helpful to others.

    Thanks again!

    Quicken Alyssa

    Make sure to sign up for the email digest to see a round up of your top posts.

  • KrisKid
    KrisKid Quicken Windows Other Member

    Thank you David M!!! Worked for me. Be sure to go back to your bank and redownload the transactions. My bank and quicken are not connected live. I tried to use a download from before the reinstall and it wouldn't work. Went to the bank, downloaded again and all is fine.

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