PNC - Duplicate Transactions (QWIN)

System

This discussion was created from comments split from: PNC - 12/4 Download Duplicated Recent Transactions.

jrd3856

Same here I'm getting one then 2 duplicates, wish they would get this fixed

Daniel_USA

I too, am getting duplicate transactions. For me it started on December 3 and continued today. Prior to that everything was going smoothly. I thought PNC finally had these problems straightened out but I guess not.

billzebub

Same problem here. Attempting to contact PNC. Had to search the internet for phone number as the PNC site only gives the number for credit cards. On hold now.

billzebub

Just got off the phone with PNC. They tell me this is a quicken issue. Quicken tells me its a PNC issue. What now?

Quicken Anja

Hello All,

Thank you all for sharing the details of what you’re experiencing. i went ahead and split your comments into a separate thread as the original post you commented on was a Mac post, and upon reviewing your accounts, it appears you all are using Windows.

We want to let you know that we currently have an internal ticket open for this issue (CTP-15396) regarding duplicate transactions and failed matching when downloading from PNC and other financial institutions. Our teams are actively investigating this.

If you are affected, please help support the investigation by submitting the following through Help > Report a Problem in Quicken:

• Log files
• Screenshots of the issue
• A sanitized copy of your data file

At this time, we do not have an ETA for resolution.

Thank you for your patience!
(CTP-15396)