PNC - Duplicate Transactions (QWIN)

System

This discussion was created from comments split from: PNC - 12/4 Download Duplicated Recent Transactions.

jrd3856

Same here I'm getting one then 2 duplicates, wish they would get this fixed

Daniel_USA

I too, am getting duplicate transactions. For me it started on December 3 and continued today. Prior to that everything was going smoothly. I thought PNC finally had these problems straightened out but I guess not.

billzebub

Same problem here. Attempting to contact PNC. Had to search the internet for phone number as the PNC site only gives the number for credit cards. On hold now.

billzebub

Just got off the phone with PNC. They tell me this is a quicken issue. Quicken tells me its a PNC issue. What now?

Quicken Anja

Hello All,

Thank you all for sharing the details of what you’re experiencing. i went ahead and split your comments into a separate thread as the original post you commented on was a Mac post, and upon reviewing your accounts, it appears you all are using Windows.

We want to let you know that we currently have an internal ticket open for this issue (CTP-15396) regarding duplicate transactions and failed matching when downloading from PNC and other financial institutions. Our teams are actively investigating this.

If you are affected, please help support the investigation by submitting the following through Help > Report a Problem in Quicken:

• Log files
• Screenshots of the issue
• A sanitized copy of your data file

At this time, we do not have an ETA for resolution.

Thank you for your patience!
(CTP-15396)

Gary E

A week or so the problem was solved preventing download of PNC Bank checking account transactions. It was fine for a few days. Then a couple of days ago when downloading from PNC (via Direct), I'm now getting duplicate transactions downloaded. Happened again this morning.

captiveuser

Seeing the same thing, both yesterday and today.

Quicken Anja

Hello @Gary E & @captiveuser,

Thank you for reaching out! I have merged your posts with this thread that discusses the same issue. As mentioned in my previous comment, this issue is being tracked under our internal ticket (CTP‑15396) regarding duplicate transactions from PNC and other financial institutions.

To help our teams investigate and work toward a resolution, please submit the following via Help > Report a Problem in Quicken:

• Log files
• Screenshots of the duplicate transactions
• A sanitized copy of your data file

Providing these details ensures your case is included in the ongoing investigation. We appreciate your patience while the teams continue working on this.

Thank you!

TimothyMc

Having duplicate transactions on update from PNC Bank (Online Banking) into quicken for payments/debits. Deposits/Credits to the account do not show up at all with a sync from PNC bank into quicken. This is most likely related but I did not see others post about missing deposits.

Quicken Anja

Hello All,

Thank you all for continuing to report these duplicate transaction issues with PNC Bank. To help our teams investigate and work toward a resolution, we’ll need a bit more information from you:

1. Examples of the duplicate transactions – Please provide a few specific transactions that have duplicated so we can see the pattern.
2. Downloaded ID – For each example, include the downloaded ID from the Quicken download (if available). See instructions below to find this:
   1. Add the Downloaded ID column to your register
      1. Click on the Register Columns gear icon at the top right of the account register.
      2. Place a checkmark next to Downloaded ID then click Done (If you use Two-Line Display, you will need to select Downloaded ID andDownloaded reference)
   2. Review the Downloaded ID. This is the unique identifier for each downloaded transaction. It is used by Quicken to determine which transactions have been downloaded and which ones need to be downloaded. 

You can submit this information here in the thread, or along with your log files, screenshots, and a sanitized copy of your data file via Help > Report a Problem in Quicken—Attn: CTP‑15396. Let us know when you have done so.

We really appreciate your help and patience as our teams work to resolve this issue.

Quicken Anja

Hello everyone,

I wanted to check in and remind you that to help our teams investigate and work toward a resolution, we really need the information requested in my previous response above.

Please submit these via Help > Report a Problem in Quicken and reference CTP‑15396. Providing this information ensures your case is included in the ongoing investigation and helps our teams identify the pattern causing duplicates.

We appreciate your patience and cooperation!

jwieriii

I resubmitted the Report a Problem with CTP‑15396 in the subject line with the download id column showing.

Screenshot 2025-12-11 072812.jpg

Quicken Anja

https://community.quicken.com/discussion/comment/20527022#Comment_20527022

@jwieriii Thank you! We will get your details and files added to the ticket.

Tommy100

Do we have a timeline for when we can expect this to get fixed? It makes your product useless for me. I have a renewal coming up in a few weeks and I'm not renewing if this isn't fixed.

Quicken Anja

Hello @Tommy100,

I understand how frustrating these duplicate transaction issues are, and I’m sorry for the impact this is having on your use of Quicken.

At this time, our product and development teams do not provide estimated timelines or release dates for fixes. However, I want to reassure you that this issue (CTP-15396) is actively being worked on and is currently a priority with our teams and our service provider.

We appreciate your patience while the investigation continues, and we will update this thread as soon as new information becomes available.

Thank you!