memorized payee split transaction entry disappears

LM02
LM02 Quicken Windows Subscription Member ✭✭
edited December 6 in Errors and Troubleshooting (Windows)

This seems to be going on for a while. I just tried to enter a memorized payee with split categories, and it removes all the splits.

When I look at the memorized payee, it shows that it has memorized the split categories, but this is lost when it's actually entered into the register.

Has this been fixed? if so, what do I need to do to regain this capability? I don't sync to web or mobile just saving data on local SSD.

[Edited - Readability]

Tagged:

Comments

  • LM02
    LM02 Quicken Windows Subscription Member ✭✭
    edited December 6

    Hi All,

    I just spent time with support chat, and I was able to regain the "memorized payee with splits" capability. It required me to re-run the "validate file". This allowed me to regain the split category entry on NEW transactions, but I cannot change the entries of transactions that are already in the register. So will have to enter new transactions instead of modifying the downloaded entries, but at least I can do this now.

    [Edited - Readability]

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @LM02,

    Thank you for sharing your experience and the solution that Support helped you find. Hopefully, this will help others with similar issues!

    Thank you!

    Quicken Kristina

    Make sure to sign up for the email digest to see a round up of your top posts.

Categories