Reconcile issue - "There are no uncleared items to reconcile" message

System
System Member admin
edited December 7 in Registers & Transactions (Windows)

This discussion was created from comments split from:

getting erroneous "there are no uncleared items to reconcile" message

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  • fmayhood
    fmayhood Quicken Windows Subscription Member ✭✭

    I get this message when I try to reconcile my Checking Account. Quicken seems to think that the online balance is still at the value it was when the last reconcile worked. It's 6 months later and the balance is very different. Can you help me?

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @fmayhood,

    Thanks for sharing your experience.

    I do have some follow-up questions for you to help narrow down what could be happening here.

    • Did you just recently notice this issue?
    • Is this happening only in the one checking account, or are other accounts affected as well?
    • Where is your data file located?
    • Is your file being backed up/synced with any third-party services like OneDrive, Dropbox, or Carbonite?

    Additionally, screenshots of what you are seeing could be helpful. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

    Looking forward to your response!

    Quicken Alyssa

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